Receptionist

CBRE Excellerate is a leading real estate services firm that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. To manage the client Reception desk in a very professional and efficient manner, delivering utmost customer service and perfectly in line with Service Level Agreements.

Key Responsibilities

• RECEPTION
• Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
• Provide Superior Customer Service in all areas & aspects.
• Coordinate to serve coffee/tea and water in Meeting Rooms, as well as assist to dial-in video conference calls, if required only.
• Make sure the visitors are directed to respective departments, after proper review of their information and requirements (maintaining integrity).
• Be very polite, helpful and cooperative with client staff, visitors and contractors.
• Act as a Helpdesk for staff complaints and inform Facilities Manager (FM) without fail.
• Assist staff in preparing new access, landlord access & parking cards and other as desired from time to time.
• Handle guest Valet Parking Validations.
• Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
• Administer the booking system for conference rooms and workrooms. Ensure Meeting room is ready for business conduct.
• Ensure invoices received are send for approvals with cover sheets.
• Manage couriers and mails in an efficient manner and without delays.
• Totally abide by all company policies and local regulations and laws, wherever applicable.
• Supervise the Office Assistants/Cleaners at respective floors in the client office.
• FACILITIES / ADMINISTRATION
• Secretarial and admin support as assigned by Facilities Supervisor & EA.
• Report all accidents, occupational illnesses and emergencies.
• Raising purchase orders in line with company requirements.
  
  

• Experience in front desk / administration / related service environment.
• Must possess effective English oral and written communication skills (incl. confident telephone manner).
• Demonstrate experience in dealing with customer service and exhibit key skills within this area.
• Excellent computer skills, proficient in Outlook, Word and PowerPoint and Excel
• Sound problem solving ability.
• Ability to work under pressure.
• Excellent influencing skills.
• Team player and multi-tasking individual with strong time management skills.
• Ability to communicate with staff at all levels.