Reception Supervisor - Automotive

We are looking for a dynamic and customer-focused Reception Supervisor to lead and manage the front desk operations at our automotive facility. The ideal candidate will oversee a team of service receptionists, ensuring exceptional customer service, smooth workflow, and efficient communication between customers and service teams. Strong leadership skills, automotive service knowledge, and a passion for customer satisfaction are essential to excel in this role.

Responsibilities:

• Supervise and support the daily operations of the reception area.

• Manage and lead a team of service advisors and receptionists.

• Ensure prompt, courteous, and professional customer service at all times.

• Handle customer inquiries, complaints, and escalations effectively.

• Coordinate service appointments and manage work schedules for the reception team.

• Monitor reception KPIs and ensure service targets are achieved.

• Liaise between customers and workshop teams to ensure clear communication.

• Maintain and update customer records accurately.

• Ensure the reception area remains clean, organized, and welcoming.

• Train, mentor, and develop reception staff to improve performance and service quality.

Requirements:

• Bachelor’s degree in Business Administration, Automotive Management, or a related field.

• 4–6 years of experience in a service reception role, with at least 2 years in a supervisory position within the automotive sector.

• Strong understanding of automotive service processes and customer care practices.

• Excellent leadership, team management, and interpersonal skills.

• Proficient in dealership management systems (DMS) and MS Office applications.

• Outstanding communication and problem-solving abilities.

• Ability to multitask, prioritize, and work efficiently under pressure.

• Customer-focused attitude with a proactive approach to service improvement.

• Fluency in English; knowledge of Arabic is an advantage.