Reception Manager -Automotive (225-808)

The Reception Manager in the automotive industry plays a crucial role in ensuring the smooth and efficient operation of the reception area. This position requires excellent customer service skills, attention to detail, and strong organizational abilities. The Reception Manager will oversee the receptionist team, ensuring they provide top-notch service to clients and visitors, and streamlining the workflow through the reception desk. This role is integral for setting the tone of customer experience as the first point of contact, requiring a charismatic personality and the ability to handle a variety of situations gracefully. The successful candidate will not only manage front-desk operations but also collaborate closely with other department heads to ensure customer satisfaction and continuous improvement of processes.

Responsibilities

• Oversee and manage all activities within the reception area to ensure a positive customer experience.
• Supervise and train reception staff to maintain high standards of service and professionalism.
• Monitor daily operations and establish efficient procedures for handling customer inquiries.
• Coordinate with different departments to ensure seamless communication and service delivery.
• Develop and implement policies to improve reception area efficiency and effectiveness.
• Handle customer complaints, resolving issues promptly and professionally.
• Ensure the reception area is well-maintained and presentable at all times.
• Manage scheduling for reception staff to ensure coverage and adequate support during peak times.
• Communicate company services, offers, and policy changes effectively to clients and staff.
• Maintain accurate records of visitor interactions and important communication logs.
• Collaborate with management to plan and execute customer engagement initiatives.
• Oversee security procedures for the reception area ensuring safety for clients and staff.

Requirements

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• Minimum of three years of experience in a managerial role in customer service.
• Proven track record of leading and developing high-performance teams.
• Exceptional customer service and interpersonal communication skills are essential.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to resolve conflicts effectively with a focus on service excellence.
• Proficiency in using customer relationship management (CRM) software and MS Office tools.