Personal Shopping Assistant

We are looking for a Personal Shopper Assistant (PSA) to join our Ounass Maison team and play a key supporting role in ensuring seamless service for our valued clients. This role is perfect for someone with a passion for luxury fashion, a keen eye for detail, and the organizational skills to support our Personal Shoppers in providing world-class service.

Key Responsibilities

Client Service Support

• Assist Personal Shoppers during client appointments, ensuring smooth preparation and follow-through.
• Handle product requests efficiently, including sourcing, steaming, and styling support.
• Anticipate client needs and maintain Maison standards in fitting rooms, refreshments, and overall presentation.
• Support in packaging, gifting, and after-service follow-up as directed by the Personal Shopper.
  
  

• Maintain stockroom organization and assist with product rotation on the Maison floor.
• Liaise with operations, stock, and cashier teams to ensure timely processing of requests.
• Manage deliveries, returns, and exchanges promptly, in line with Maison standards.
• Support visual merchandising standards within the Maison.
  
  

• Work closely with Personal Shoppers, Coordinators, and the wider Maison team to ensure seamless service.
• Provide operational and admin support during peak seasons, events, and brand activations.
• Assist with Maison reporting and documentation as needed.
  
  

• Previous retail or client-facing experience in luxury fashion or hospitality is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• A passion for luxury service and attention to detail.
• Flexibility to support evening events and activations when required.
• Fluency in English; Arabic or additional languages is a plus.
  
  

• Client-centric mindset with discretion and professionalism.
• A proactive, positive team player.
• Ability to remain calm and efficient under pressure.
• Strong sense of ownership and responsibility.