Patient Happiness Executive (225-630)

We are seeking a dedicated and compassionate Patient Happiness Executive to join our team. In this pivotal role, you will be the primary point of contact for patients and their families, ensuring their experiences are positive, supportive, and exceed expectations. Your expertise will be crucial in understanding and addressing patient concerns, facilitating communication with medical staff, and enhancing the overall patient experience. If you are passionate about healthcare and committed to making a difference in patients' lives, we would love to hear from you. Strong interpersonal skills, empathy, and a proactive approach are essential to succeed in this rewarding position.

Responsibilities

• Serve as the primary liaison between patients, families, and healthcare providers.
• Monitor patient satisfaction levels to ensure top-tier healthcare experiences are delivered.
• Resolve patient complaints and concerns swiftly and effectively.
• Coordinate with healthcare teams to improve patient experiences and service delivery.
• Gather and analyze patient feedback to identify areas for service enhancement.
• Conduct regular surveys and interviews to assess patient satisfaction accurately.
• Organize welcome and information sessions to guide patients through their healthcare journey.
• Work with management to implement policies promoting patient-centered care strategies.
• Prepare detailed reports on patient satisfaction trends and improvement implementations.
• Ensure all inquiries and requests from patients are addressed promptly and empathetically.
• Educate patients and their families about hospital services and care options.
• Collaborate with marketing teams to effectively communicate patient success stories.

Requirements

• Bachelor's degree in Healthcare Management, Social Work, or a related field.
• Proven experience in a customer service role, preferably within healthcare.
• Exceptional communication and active listening skills are essential for this role.
• Strong problem-solving abilities and high emotional intelligence are required.
• Ability to work in a dynamic, fast-paced healthcare environment effectively.
• Demonstrated ability to manage multiple priorities while paying attention to detail.
• Proficiency in using customer relationship management software is an advantage.