OSKA Service Sales Engineer

Job Overview:

We are seeking an initiative-taking and meticulous Candidate to join our dynamic team. The ideal candidate will play a crucial role in supporting the sales team by providing technical expertise, compliance verification, and assisting in the preparation of quotations and offers for a variety of service contracts. These services include Warranty, Warranty Extension, Availability Guarantee, Performance Warranty, and Long-Term Service Agreements (LTSA) for Battery Energy Storage Systems (BESS) and Photovoltaic (PV) projects.

Key Responsibilities:

• Technical Support:
• Provide technical expertise to the sales team, ensuring all service offerings meet customer requirements and industry standards.
• Assist in the preparation and review of technical proposals, ensuring accuracy and compliance with company and customer specifications.
• Compliance Verification:
• Ensure all service proposals and quotations comply with relevant regulations, standards, and contractual obligations.
• Work closely with sales, service, and project management teams to incorporate necessary terms and conditions into service offers.
• Quotation and Offer Preparation:
• Collaborate with the sales team to develop accurate and competitive quotations for various service contracts, including Warranty, Warranty Extension, Availability Guarantee, Performance Warranty, and LTSA.
• Prepare and deliver detailed technical and commercial offers tailored to customer needs and project requirements.
• Coordinate with internal teams to gather necessary data, pricing, and other inputs for offer preparation.
• Customer Interaction:
• Support the sales team in customer meetings, presentations, and negotiations, providing technical insights and addressing customer queries.
• Maintain regular communication with customers to clarify requirements, provide updates, and ensure customer satisfaction.
• Market and Product Knowledge:
• Stay up to date with industry trends, modern technologies, and competitor offerings related to BESS and PV projects.
• Provide feedback to product development and sales teams on market needs and potential service improvements.
• Documentation and Reporting:
• Maintain accurate records of all quotations, offers, and communications with customers.
• Prepare regular reports on sales support activities, including win/loss analysis, customer feedback, and market trends.

Qualifications:

Education:

• MBA / PGDM

Experience:

• 5-7 years of experience in sales, technical sales support role, preferably in the renewable energy sector, with a focus on BESS and PV projects.
• Proven experience in preparing technical quotations and service offers.

Skills:

• Strong technical knowledge of Battery Energy Storage Systems (BESS) and Photovoltaic (PV) systems.
• Excellent communication and people skills, with the ability to convey complex technical information clearly.
• Meticulous with strong analytical and critical thinking skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team in a demanding environment.

Preferred Qualifications:

• Experience in compliance verification and regulatory requirements for energy storage and PV projects.
• Familiarity with long-term service agreements (LTSA).
• Prior experience in customer-facing roles, with a record of successful negotiations and customer satisfaction.