Order Management Executive (225-816)

An Order Management Executive plays a pivotal role in ensuring the smooth operation of a company's inventory and supply mechanisms. This position involves comprehensive oversight of the order process, from receipt to fulfillment, ensuring that customer demands are met in a timely and accurate manner. As the liaison between various departments including sales, logistics, and finance, the Order Management Executive must have strong organizational and communication skills. Their responsibilities also include handling customer inquiries and resolving any discrepancies in orders, making them essential to maintaining customer satisfaction. This role requires meticulous attention to detail and the capacity to thrive in a fast-paced environment. The ideal candidate will possess both analytical and problem-solving skills, coupled with the ability to multitask efficiently. Enthusiasm for continuous improvement and a client-focused mindset are crucial for success in this vital function.

Responsibilities

• Coordinate and oversee the end-to-end order management process systematically and efficiently.
• Communicate effectively with internal teams to ensure seamless order processing and fulfillment.
• Address and resolve customer inquiries and complaints in a timely manner.
• Prepare and distribute regular reports to track order statuses and inventory levels.
• Maintain accurate records of orders, sales, and shipments for auditing purposes.
• Collaborate with logistics and warehouse teams to manage stock levels effectively.
• Monitor and analyze order patterns to forecast demand and manage inventory accordingly.
• Ensure compliance with company policies and relevant regulations related to order processing.
• Implement continuous improvement strategies to increase efficiency and accuracy in order management.
• Participate in cross-functional meetings to support business objectives and customer satisfaction.
• Develop and maintain positive relationships with key stakeholders to enhance cooperation and support.
• Use order management systems and software tools to automate and optimize processes effectively.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, or related field.
• Minimum of 2 years' experience in order management or supply chain roles.
• Exceptional organizational skills with the ability to manage multiple priorities.
• Proficient in using order management software and other related technologies.
• Strong communication skills, both written and verbal, for stakeholder interaction.
• Detail-oriented mindset with a focus on accuracy and data integrity.
• Problem-solving skills to handle unexpected challenges and provide effective solutions.