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Job Description

Summary

The ideal candidate for the position will be responsible to manage QER service, breakdown and site operations efficiently as well as manage and lead a team of technicians by allocating workload and managing the day-to-day operations to drive operations smoothly.

Key Responsibilities

Daily duties may include the following activities:

  • Planning and effecting predictive and preventive maintenance schedules for various equipment to increase machine uptime and reliability.
  • Forecast and Manage spare parts/service consumable for stock replenishment.
  • Lead operations team of service technicians, providing guidance, support, and direction to ensure high-quality service delivery.
  • Manage the breakdown response and repair process, ensuring rapid and efficient resolution.
  • Build and maintain strong customer relationships, addressing any concerns or issues promptly to ensure customer satisfaction.
  • Collaborate with the team to ensure optimal resource allocation, adequate staffing levels, and efficient scheduling of service visits.
  • Ensure that all service activities adhere to safety regulations and compliance standards.
  • Identify areas for process improvement, develop and implement best practices, and contribute to ongoing training and development initiatives.
  • Control the rental fleet threshold value through tracking System.
  • Manage the site operations and oversee customer’s concern from the site with regards to equipment.

Qualifications

  • Can manage and lead a team in allocating their workload and department.
  • Monitor and improve field KPI’s and efficiency.
  • Ability to write technical reports and address customer concerns over the site as well internal process.
  • At least 5 years’ recent UAE experience in the rental equipment in the similar capacity with valid UAE Driving license


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://qer.ae Job Function: Operations Management
Company Industry/
Sector:
Construction Building Construction and Building Equipment Contractors

What We Offer


About the Company

Quality Equipment Rental LLC, established in 2007, deals in rental, sales, and service of various construction equipment and has made a name for itself as one of the UAE’s leading equipment rental companies. With our presence in Dubai, Abu Dhabi, and Northern Emirates, we cater to a wide spectrum of industries, namely construction, oil and gas, events, shopping malls, facility management and infrastructure etc. QER offers a wide range of products & services, with world-class equipment sourced from well-known, highly reliable brands. Our fleet covers a wide range of equipment from earth moving machinery, power generation, air systems and material handling situations. These include, Caterpillar, Komatsu, JCB, Doosan and Atlas Copco. The company’s ability to adapt to change and deliver the highest levels of service to its customers has seen it develop an increasingly large roster of satisfied clients. QER’s 300-strong team works in a state-of-the-art facility that covers a total area of more than 300,000 square feet in Jebel Ali Free Zone, a regional hub for some of the world’s largest multinational corporations. In a fast-paced economic environment, renting construction equipment offers companies a viable means to extend their fleet and complete projects without the need to worry about expensive maintenance and investment overheads and saving their valuable time. There’s no substitute for quality when it comes to equipment, so QER offers its clients a strategic advantage through not only a broad range of world-class equipment – over 100 models of machinery across more than 20 equipment categories – but also rental solutions that are highly innovative and cost-effective. The company offers 24/7 after-sales support for all its equipment, while a cutting-edge monitoring system allows it to pre-emptively identify and solve problems. QER has worked on a swathe of projects across the UAE, including solar and coal powerplant projects, SeaWorld Abu Dhabi, and Expo 2020.

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