Operations Manager

• To oversee and manage the overall operations of Hospital, ensuring efficient and high-quality delivery of clinical and non-clinical services in accordance with UAE healthcare standards. The Operations Manager plays a key role in enhancing patient safety, optimizing operational workflows, and supporting strategic initiatives to achieve organizational goals.

Key Responsibilities:

• Lead daily operations of clinical, administrative, and support departments ensuring smooth coordination and service delivery
• Ensure compliance with DHA and international accreditation standards (e.g., JCI)
• Develop and execute operational strategies in line with hospital objectives and Dubai healthcare regulations
• Monitor KPIs and drive initiatives to improve patient flow, staff efficiency, and service quality
• Liaise with department heads to manage staffing, budgeting, and inventory in a cost-effective manner
• Manage vendor relationships, service contracts, and facility maintenance
• Champion digital health tools including HIS implementation, data analytics, and patient feedback systems
• Oversee patient experience programs and manage grievance resolution processes promptly and professionally
• Support emergency preparedness and business continuity planning in coordination with senior leadership
• Work closely with HR to enhance staff engagement, training, and performance management

Qualification:

• Bachelor’s degree in Healthcare Administration, Business Management, or related field (mandatory).
• Master’s in Hospital Administration (MHA) or MBA in Healthcare Management (preferred)
• 8-12 years of progressive experience in hospital operations, including leadership roles in Dubai or the UAE.
• Strong knowledge of DHA regulations, JCI standards, and healthcare quality frameworks
• Proficiency in hospital management systems (HIS) and MS Office applications.

Skills & Competencies:

• Leadership and team developmentStrategic planning and analytical thinking
• Excellent communication and stakeholder engagement
• Crisis and conflict management
• Understanding of Dubai healthcare market and operational challenges

Financial Responsibilities:

• Collaborate with the Finance Department in preparing annual budgets for operational departments and monitor budget adherence.
• Identify cost-saving opportunities through process optimization, vendor negotiations, and efficient resource utilization.
• Track and analyze departmental expenditures, ensuring financial targets are met without compromising service quality.
• Review and approve departmental purchase requests, ensuring alignment with budgetary guidelines.
• Prepare financial reports related to operational metrics, revenue-generating services, and cost-control initiatives for senior management.
• Contribute to business planning and forecasting by providing operational insights and financial data.
• Collaborate with clinical teams to enhance the performance of revenue-generating services such as surgeries, diagnostics, and specialty clinics.
• Analyze patient volume trends and service line performance to identify growth opportunities.
• Support marketing and business development efforts to attract new patients and enhance hospital visibility.
• Implement operational strategies that improve service utilization and reduce patient leakage