MSD CRM Developer

CRM Developer

Job Purpose

The role provides support, maintenance, and development of applications and systems to fulfill business objectives. Responsible for 100 percent system availability and providing solutions as per the defined SLA for issues.

Key Result Areas

Must have strong knowledge of customization and configuration in MSCRM application

Must have ability to write MSCRM plugin, workflow, and form customization

Must have experience in SQL Server Integration Service

Must have ability to work on Windows services

Must have ability to work on .NET-based applications and components

Provide response to resolution of service tickets within agreed SLAs

Perform root cause analysis for incidents and implement fixes after proper testing

Proactively check server status to ensure applications and systems are fully operational and available for users

Analyze business requirements and translate them into technical specifications

Collect data and analyze metrics related to requirements

Review test results

Deploy bug fixes in test environment and perform system integration testing

Write technical specifications

Participate in code reviews

Perform maintenance on existing code base

Coordinate user testing and take appropriate actions to move changes to production

Operating Environment, Framework and Boundaries, Working Relationships

Coordinate with team members and other functional teams

Participate in backup and training activities

Adhere to information controls and security procedures

Provide general administrative support including meetings and knowledge transfer

Problem Solving

Break down complex issues and identify key information and options

Present and discuss problems with others to find permanent solutions

Investigate and understand causes of defects

Interpret, understand, and resolve user support issues

Perform root cause analysis

Recommend solutions to system or process obstacles

Decision Making Authority and Responsibility

Design functional solutions to business requirements

Use effective judgment to evaluate options and achieve results within timeframes

Highlight concerns affecting deliverables

Knowledge, Skills, Qualification And Experience

7 to 9 years of experience in product design and implementation

Strong technical knowledge in MSCRM application

Experience in production support

Moderate to strong understanding of banking domain

Ability to review, understand, and improve program code and documentation

Good verbal and written communication skills including documentation

Ability to interpret solution documentation and recommend improvements

Ability to multitask in a dynamic environment

Ability to develop large-scale web and database applications

Ability to manage multiple projects with multiple deadlines

Ability to communicate clearly with business users and project managers

Ability to innovate and provide functional applications with intuitive interfaces

Ability to complete all phases of software development life cycle including analysis, design, functionality, testing, and support

Degree in Computer Science or equivalent qualification

About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team? Don’t listen to us, listen to our customers

(https://www.youtube.com/watch?v=JrDNtTLKkPc; & https://www.youtube.com/watch?v=MhzhZt1GJvM)

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.