AES - Salesforce Release Management Associate - Operate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
  
  

Job Summary -

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array

of teams to help our clients implement and operate new capabilities, achieve operational efficiencies,

and harness the power of technology. Our Application Evolution Services team will provide you with the

opportunity to help organizations harness the power of their enterprise applications by optimizing the

technology while driving transformation and innovation to increase business performance. We assist

our clients in capitalizing on technology improvements, implementing new capabilities, and achieving

operational efficiencies by managing and maintaining their application ecosystems. We help our clients

maximize the value of their Salesforce investment by managing the support and continuous

transformation of their solutions in areas such as sales, service, marketing and customer relationship

Management.

Minimum Degree Required (BQ) *:

Bachelor’s Degree

Degree Preferred

Bachelors degree

Required Field(s) Of Study (BQ)

Preferred Field(s) of Study:

Computer and Information Science, Management Information Systems

Minimum Year(s) of Experience (BQ) *: US

Minimum Of 1 Year Of Experience

Preferred Knowledge/Skills *:

• Certification in Copado and/or Salesforce.
• Experience with other DevOps tools like Github, Flosum etc.
• Salesforce sales cloud/Service cloud knowledge
  
  

Copado Pipeline Management

Required Skills *:

• Have a good knowledge & strong Understanding on Copado.
• Develop and maintain detailed release schedules, coordinating with various stakeholders.
• Oversee environment configurations and manage deployment pipelines in Copado.
• Ensure rigorous quality assurance practices are followed, including automated testing.
• Identify and mitigate risks associated with software releases.
• Maintain thorough documentation of release processes and configurations.
• Communicate effectively with stakeholders about release plans, progress, and issues.
• Conduct post-release reviews and implement improvements based on feedback.
• Facilitate post-release reviews and capture lessons learned.
• Maintain documentation for release processes, configurations, and deployment scripts.
• Ensure compliance with regulatory standards and internal policies.
• Evaluate and refine release processes for efficiency and effectiveness.
• Stay updated with the latest Copado features and best practices.
  
  

Implement feedback loops to improve future releases.

Responsibilities

As an Associate, we are seeking a skilled Copado Release Manager to oversee and manage the release process of our Salesforce applications. The ideal candidate will have extensive experience with Copado, strong project management skills, and a solid understanding of the Salesforce ecosystem. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop and maintain detailed release schedules, coordinating with various stakeholders.
• Oversee environment configurations and manage deployment pipelines in Copado.
• Ensure rigorous quality assurance practices are followed, including automated testing.
• Identify and mitigate risks associated with software releases.
• Maintain thorough documentation of release processes and configurations.
• Communicate effectively with stakeholders about release plans, progress, and issues.
• Conduct post-release reviews and implement improvements based on feedback.
• Review your work and that of others for quality, accuracy and relevance.
• Develop and maintain release schedules, including major releases, service packs, and hotfixes.
• Coordinate with stakeholders to ensure alignment on release dates and deliverables.
• Manage release calendar to track all phases of the software development lifecycle.
• Oversee the configuration and setup of environments for development, testing, and production.
• Ensure proper version control and environment synchronization.
• Manage deployment pipelines and environment-specific settings in Copado.
• Able to read situations and modify behavior to build quality relationships.
• Collaborate with QA teams to ensure comprehensive testing is conducted before releases.
• Implement automated testing processes and integrate them into the release pipeline.
• Monitor and report on release quality metrics.
  
  

Additional Information

• Experience Level: 3 - 5 years

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