Legal Marketing & Customer Support (225-903)

In the dynamic world of legal marketing and customer support, we are seeking a detail-oriented and proactive individual to join our team. As a Legal Marketing & Customer Support Specialist, you will play a pivotal role in bridging the gap between our legal services and our clients. Your primary responsibility will be to ensure that our marketing strategies are effectively implemented and that our clients are receiving superior support throughout their journey with us. This role requires a keen understanding of both legal functionality and customer service excellence. As a valued team member, you will collaborate with attorneys, marketing strategists, and support representatives to enhance client satisfaction and uphold our firm's reputation for excellence. If you have a passion for marketing and supporting clients in a legal context, we invite you to consider this exciting opportunity.

Responsibilities

• Develop and implement marketing strategies tailored for legal services offerings.
• Collaborate with the legal team to understand service offerings and client benefits.
• Create engaging content that resonates with potential and existing clients.
• Manage client interactions, ensuring inquiries are addressed promptly and professionally.
• Analyze and report on the effectiveness of marketing campaigns and strategies.
• Work closely with the customer support team to resolve client issues efficiently.
• Coordinate webinars and other outreach initiatives to enhance client engagement.
• Ensure compliance with legal regulations in all external communications and materials.
• Use customer feedback to guide continuous improvements in service delivery.
• Maintain a comprehensive knowledge of marketing trends and legal industry updates.
• Facilitate training sessions for staff on customer interaction and marketing techniques.
• Monitor and manage online presence and reputation through social media platforms.

Requirements

• Bachelor's degree in Marketing, Communications, Law, or a related field.
• Previous experience in legal marketing or customer support is preferred.
• Strong understanding of legal terminology and industry practices.
• Excellent written and verbal communication skills are required.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using marketing software and customer relationship management (CRM) systems.
• Demonstrated problem-solving skills and a high degree of attention to detail.