Legal Marketing & Customer Support (225-727)

In the thriving landscape of legal services, firms must navigate complex terrain to effectively market their services while providing exceptional customer support to their clientele. The role of a Legal Marketing & Customer Support professional is pivotal in bridging the gap between legal expertise and client engagement. This unique position demands a blend of legal industry knowledge, marketing acumen, and strong customer service skills. This role involves developing and implementing marketing strategies, managing communication channels, and ensuring client satisfaction through proactive support. Success in this position requires a dynamic individual capable of adapting to the ever-evolving demands of the legal market while maintaining a customer-centric approach.

Responsibilities

• Develop and execute marketing strategies tailored for the legal industry.
• Create engaging and informative content for various marketing channels.
• Collaborate with legal teams to ensure alignment of marketing and legal objectives.
• Manage social media platforms to enhance brand presence and client engagement.
• Design and implement client feedback mechanisms to improve service delivery.
• Monitor legal industry trends to capitalize on emerging marketing opportunities.
• Provide prompt and courteous responses to client inquiries and support requests.
• Coordinate with external vendors for marketing collateral creation and distribution.
• Organize and manage events such as webinars, workshops, and conferences.
• Analyze marketing data to assess the effectiveness of strategies and campaigns.
• Ensure compliance with legal marketing and advertising regulations.
• Build and maintain strong relationships with clients and legal professionals.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field is required.
• Proven experience in marketing, preferably within the legal industry, is essential.
• Strong understanding of legal terminology and services is highly beneficial.
• Excellent written and verbal communication skills are mandatory.
• Proficiency in digital marketing tools and social media platforms is required.
• Demonstrated customer service skills with a client-focused approach.
• Ability to work independently and manage multiple projects simultaneously.
• Detail-oriented with strong organizational and analytical skills.
• Experience in coordinating events and managing logistics is advantageous.
• Creative problem-solving skills and the ability to think strategically.
• Familiarity with legal marketing ethics and regulations is preferred.
• Capability to work collaboratively in a team-oriented environment.