Customer Service Representative (225-727)

The role of a Customer Service Representative is pivotal in ensuring a positive relationship between consumers and the company. As the first point of contact for customers, you will be responsible for addressing inquiries, resolving complaints, and providing information about products and services. Your ability to communicate effectively and handle challenging situations with professionalism can significantly impact customer satisfaction and retention. The ideal candidate will possess strong interpersonal skills, patience, and the capacity to work well under pressure. As a Customer Service Representative, you will have the opportunity to contribute to the company's growth by enhancing the customer experience and upholding the company’s reputation for excellence in service.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly.
• Resolve customer complaints and issues efficiently and empathetically.
• Maintain a thorough knowledge of the company’s products and services.
• Document customer interactions and update operational records as needed.
• Communicate customer feedback to relevant departments for service improvement.
• Provide accurate information to customers about product availability and pricing.
• Collaborate with team members to improve customer service processes and communication.
• Uphold customer confidentiality and adhere to company privacy guidelines.
• Assist in training new customer service representatives when required.
• Stay updated on new product releases and promotional offers available to customers.
• Meet or exceed quantitative and qualitative performance targets set forth by the management.
• Participate in regular team meetings and feedback sessions to enhance service skills.

Requirements

• High school diploma or equivalent; some college education preferred.
• Proven experience in a customer service or related field is a plus.
• Excellent verbal and written communication skills are essential.
• Ability to remain calm and composed during stressful situations.
• Strong problem-solving skills and attention to detail are necessary.
• Proficiency in using computer systems and customer service software.
• Flexibility to work in shifts, including evenings, weekends, and holidays.