Key Account Support Specialist (225-720)

The Key Account Support Specialist plays a pivotal role in fostering productive relationships with key clients and ensuring the efficient delivery of tailored solutions to meet client needs. This position serves as the primary point of contact between the company and its key accounts, requiring a high level of customer service, attention to detail, and a deep understanding of product offerings. The ideal candidate will be proactive, capable of navigating complex client requirements, and possess excellent communication skills to effectively handle client inquiries and resolve issues promptly. The role demands a strategic approach to account management, aiming to build long-term partnerships and enhance client satisfaction while supporting the company’s growth objectives. By collaborating closely with internal teams, the Key Account Support Specialist will ensure the seamless delivery of services and identify opportunities for account expansion.

Responsibilities

• Serve as the primary point of contact for key account clients.
• Develop and maintain strong relationships with clients to ensure satisfaction.
• Monitor and evaluate account performance to maximize client retention.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Understand client needs and offer tailored recommendations and solutions.
• Resolve client inquiries and issues promptly and efficiently.
• Identify opportunities for account growth and work to expand services.
• Prepare and deliver regular reports on account performance and client feedback.
• Ensure compliance with company policies and manage client expectations.
• Assist in contract negotiations and renewals to sustain long-term partnerships.
• Provide feedback to management on client experiences and industry trends.
• Participate in training sessions to enhance product knowledge and service skills.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in account management or client service roles.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple clients simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Demonstrated ability to build and maintain client relationships effectively.