Key Account Specialist (225-812)

As a Key Account Specialist, you will play a critical role in nurturing and maintaining relationships with our most valued clients. Your primary focus will be to understand and satisfy their needs, ensuring they receive quality services and products that meet or exceed their expectations. You will serve as the main point of contact for assigned accounts and work hard to develop strategies to maximize revenue opportunities and ultimately grow the company’s business. Your excellent communication and problem-solving skills will enable you to address any client concerns or issues promptly. You will collaborate with various departments within the organization to ensure seamless service delivery and client satisfaction. Success in this role requires a balance of strategic thinking, attention to detail, and the ability to act on feedback to optimize the client experience.

Responsibilities

• Develop and foster strong, lasting relationships with key accounts to maintain client loyalty.
• Identify and understand client needs to provide tailored solutions and value-added services.
• Coordinate with internal departments to ensure client requirements are met efficiently.
• Regularly review account performance to identify opportunities for growth and improvement.
• Prepare and deliver presentations to key clients to showcase progress and new offerings.
• Serve as the primary point of contact for any client inquiries or issues.
• Negotiate contracts and agreements with clients to maximize profitability and satisfaction.
• Update and maintain records of client interactions and business transactions in CRM systems.
• Monitor market trends and competitor activities to identify areas for competitive advantage.
• Collaborate with sales and marketing teams to develop strategies to grow client accounts.
• Provide feedback to product development teams to align services with client expectations.
• Ensure timely and accurate delivery of products and services to key account clients.

Requirements

• Bachelor’s degree in Business, Marketing, or related field preferred.
• Proven experience as a Key Account Specialist or similar role in a corporate setting.
• Excellent interpersonal skills with a customer-oriented approach.
• Strong analytical skills with the ability to analyze data and drive insights.
• Effective communication skills, both verbal and written, to convey complex information.
• Proficiency in Microsoft Office Suite and CRM software applications.
• Ability to manage multiple client accounts while maintaining strong attention to detail.