Key Account Manager

Why qlub?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

We’re a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including Mubadala, E&, Shorooq & Mastercard we have just secured a $30 million investment to drive our next phase of growth - this makes our total raised capital $72 million! This marks one of the largest start up investment rounds in the Middle East — and this is just the beginning. Over the past year, we’ve nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x!

This is more than a job, this is a mission to transform qlub and power its growth, we’re building high-performing, diverse teams—and that’s where you come in!

The Role

As a Key Account Manager at Qlub, you will be responsible for managing and growing relationships with our most important clients. You’ll serve as the trusted advisor and primary point of contact for key accounts, ensuring their success on the platform, driving adoption of Qlub’s products, and uncovering opportunities for long-term growth. This role is critical to Qlub’s continued success as we scale globally.

What You’ll Be Doing

• Strategic Client Management: Own relationships with Qlub’s high-value and strategic accounts, ensuring their satisfaction, engagement, and long-term partnership.
• Revenue Growth & Retention: Drive upselling, cross-selling, and renewal opportunities within key accounts to maximize client value and revenue impact.
• Consultative Partnership: Understand client goals, challenges, and priorities to deliver tailored solutions and position Qlub as a strategic partner.
• Feature Adoption: Proactively introduce new features and product updates, driving adoption and gathering insights to share with the product team.
• Stakeholder Engagement: Build trust and strong relationships with senior decision-makers and multiple stakeholders within client organizations.
• Account Planning: Develop account strategies and success plans, including KPIs, growth opportunities, and risk management.
• Cross-Functional Collaboration: Partner closely with Sales, Product, and Customer Success teams to ensure clients receive seamless service and support.
• Market Insights: Leverage industry and competitor knowledge to provide clients with valuable recommendations and maintain Qlub’s competitive edge.
  
  

• 4–6 years of experience in account management, customer success, or client-facing roles, with at least 2+ years managing key or strategic accounts.
• Proven track record of growing and retaining high-value accounts, preferably within SaaS, fintech, or technology.
• Strong commercial acumen with ability to identify upsell opportunities and negotiate effectively.
• Excellent relationship-building and stakeholder management skills, comfortable engaging with senior executives.
• Analytical and data-driven, with experience using CRM tools and reporting to drive account strategies.
• Strong communication and presentation skills; able to influence and consult at all levels.
• Thrives in a fast-paced, high-growth environment with an entrepreneurial, results-oriented mindset.
  
  

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization
• Drive growth and tailoring of fast-evolving new products and features
• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.