Key Account Manager - IT Infra
Sharaf DG
United Arab Emirates
29th May 2025
2505-1819-7
Job Description
The Sales Executive/Manager will be responsible for maintaining and expanding relationships with strategically important customers. They are also accountable for achieving sales targets and assigned strategic account objectives. Representing the entire range of IT infrastructure/cybersecurity and cloud products and services to customers, the Sales Executive/Manager leads the customer account planning cycle and ensures that the company meets customer needs and expectations.
Furthermore, the Sales Executive/Manager is responsible for achieving business objectives, KPIs, and targets, as well as developing new customers to achieve short and long-term profitable growth. This position entails extensive travel across the UAE. All prospective employees must undergo a background check and possess a valid driving license and vehicle
Key Performance Areas (KPAs) & Principal Accountabilities
- Establishes productive, professional relationships with key personnel in customer accounts.
- Coordinates the involvement of company personnel, including support, service and management resources, in order to meet account performance objectives.
- Meets assigned targets for profitable sales volume and strategic objectives of accounts.
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
- Participate in the integrated Commercial Planning Process through development of annual Customer Plans that support Brand and Channel Plans.
- Identify sales opportunities, networking and fact-finding and calling on and closing new accounts.
- Manage and penetrate customers at all levels and develop relationships with accounts that enable achievement of plans and objectives.
- Prepare and deliver effective selling presentations that implement approved Customer Business Plans and employ effective game theory and negotiating strategies.
- Develop timely and accurate forecasts (volume and spend) for accounts and revise based on actual performance.
Desired Skills and Experience
- Proven account management experience in the Hospitality, Education, Real Estate industry or Government Departments.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Graduate degree or equivalent
Job Details
| Role Function: | Sales and Business Development | Job Category: | Retail | ||
|---|---|---|---|---|---|
| Role Level: | Mid-Level | Work Type: | Full-Time | ||
| Country: | United Arab Emirates | City: | Dubai | ||
| Company Website: | http://www.sharafdg.com | Company Industry/ Sector: | Retail | ||
What We Offer
About the Company
Sharaf DG, a part of the Sharaf Group, is a whole new concept in Electronics Retailing conceived to meet the growing demands of the discerning customer. We are a leading provider of technology products, services and solutions. With our stores spread across UAE, Bahrain, Oman & Egypt, we serve over 1 million customers every month. Sharaf DG is not just an electronics store, but a new lifestyle experience where customers can find the widest range of brands in the region across categories like Consumer Electronics, Home Entertainment, IT, Telecom, Home Appliances and much more. Along with retail ,Sharaf DG is also into Energy , Franchise & B2B business. As of our workforce, our employees’ knowledge, passion and commitment are recognized through pay, benefits and rewards that are among the best in the industry. Our diversified team from 40 different nationalities have the passion to render the most unmatched & exceptional service experience to our customers.
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