IT Assistant

Job Description

Hybrid working with up to 2 remote working days weekly to be organised around our Onboarding days for new joiners.

The IT Assistant at 3S Money plays a vital role in supporting the company’s fast-paced teams by maintaining and troubleshooting hardware and software systems, ensuring seamless technical operations across global offices. As part of a dynamic team, the IT Assistant collaborates closely with departments to deliver reliable tech support and contribute to infrastructure improvements. With 3S Money’s ongoing expansion now spanning seven international locations and over 200 employees, the role offers exciting opportunities to grow alongside a company committed to innovation, diversity, and shaping the future of financial services. If you’re looking for an opportunity to take your IT career to the next level, we’d love to hear from you. You’ll learn a lot, have fun and be a huge part of an exciting journey.

Our mission

3S Money is reinventing international business banking. Founded in 2018, our mission is to help growing businesses send, receive and exchange money in over 190 countries. With offices in five countries and over 200 employees, you’ll be joining a high-energy, high-impact team that’s achieved profitability and has a wealth of opportunity ahead.

Our culture

At 3S Money, we believe in caring personally, staying curious and making an impact through collaboration not competition. Our culture is genuinely transparent with minimal hierarchy and a commitment to each employee’s professional growth.

What You’ll Be Doing

• Be the first line of contact for internal support requests across all departments. Manage various support chats, assist with errors, log bugs.
• Develop a thorough understanding of all company systems, be able to answer system-related questions. Assist with system settings and modification requests.
• Define testing scenarios and test new features before they are released.
• Identify and communicate business needs to the IT department, notice recurrent requests or errors, set tasks for developers to adjust systems accordingly. Assist with project management tasks and lead small developments.
• Be the contact point with external system providers, log support requests.
  
  

About You, You Have

• Exceptional time management skills
• Ability to learn fast and take initiative
• A background in IT, or good technical proficiency
• Good communication skills
• Professional proficiency in English
  
  

In Return For Your Hard Work

💰 Competitive Salary + plus stock options (after 12 months) & benefits

💻 Hybrid working setup in our wonderful city-centre office

📚 We foster non-BAU projects in our team, we want you to explore new avenues and expand your expertise to benefit your professional pathway & our teams.

➕ And much, much more….

Our commitment to you

We are an equal opportunities employer.

We make recruiting decisions based on your experience, skills and personality. Our passion and focus will always be to work with the best people. We’re creating services for everyone, so it’s imperative we work with everyone. Our diverse team has been the foundations to our success in building more efficient products, making better decisions and establishing an all-inclusive place to work. Applicants of all backgrounds are hugely encouraged to apply and discover the 3S way.

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://bit.ly/3SMoney_accounts Job Function: General Management Company Industry/

Sector: Banking and Financial Services

What We Offer

About The Company

3S Money is an international payments platform on a mission to create a fairer financial world for businesses everywhere. We combine innovative Fintech solutions and better service levels than traditional banks. Through a single online dashboard, clients can access global payment services and local banking networks wherever in the world they’re based. Our ‘No Chatbot policy means we offer real human customer support across all aspects of our cross-border payment and FX risk management services. With the freedom to send, receive, and exchange money in 190+ countries and 65+ currencies, the opportunities for global businesses are limitless.–––3S Money and 3s.money are trading names of 3S Money Club Limited. 3S Money Club Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for issuing of electronic money and the provision of payment services with FCA registration number 900918. 3S Money Club Limited is registered in England and Wales, Company Number 8574246, with its registered office address at 41 Luke St, London EC2A 4DP, United Kingdom. 3S Money Club Limited is registered with The United Kingdom Information Commissioners Office with ICO registration number ZA495485.

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