Hotel Manager (225-1004)

We are seeking an experienced and dynamic Hotel Manager to oversee the day-to-day operations of our esteemed hotel. The ideal candidate will have a passion for hospitality, exceptional leadership skills, and the ability to foster a warm and welcoming environment for our guests. As a Hotel Manager, you will be responsible for ensuring the highest standards of service delivery, optimizing business profitability, and leading a team of dedicated staff. You will play a crucial role in maintaining the hotel's reputation for excellence, understanding guest expectations, and exceeding those expectations at every opportunity. If you have a love for the hospitality industry and thrive in a fast-paced environment, we invite you to apply and join our team.

Responsibilities

• Oversee daily operations of the hotel, ensuring efficient and effective service delivery.
• Develop, implement, and manage operational procedures for hotel departments.
• Ensure exceptional guest experiences by addressing complaints and resolving issues promptly.
• Maintain a positive and motivating work environment through effective leadership and communication.
• Coordinate and supervise activities of hotel staff, providing guidance and feedback as necessary.
• Collaborate with department heads to manage budgets and control costs effectively.
• Ensure compliance with health, safety, and legal regulations within the hotel environment.
• Monitor hotel performance indicators and prepare regular performance reports for senior management.
• Identify and pursue marketing and promotional strategies to increase occupancy and revenue.
• Network with local businesses and organizations to enhance the hotel's reputation and reach.
• Lead regular team meetings to communicate objectives, expectations, and performance feedback.
• Maintain hotel records and reports with accuracy and confidentiality as required.

Requirements

• Bachelor’s degree in Hospitality Management or related field required.
• Proven experience as a Hotel Manager or in a similar leadership role.
• Excellent communication and interpersonal skills to interact effectively with guests and staff.
• Strong leadership qualities with the ability to inspire and motivate a team.
• Exceptional problem-solving skills, with a prompt and efficient decision-making capability.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in hotel management software and systems, including PMS and reservation systems.