Head Of Product And Propositions

Were recruiting a Head of Product & Propositions for our client to join an insurance solutions provider in Dubai.

About Our Client:

Our client is a pioneering technology company based in Dubai, committed to transforming the insurance industry through innovation. They have developed a cutting-edge technology platform designed to deliver real-time, data-driven insurance solutions that streamline processes, enhance customer experience, and enable rapid decision-making.

Key Responsibilities:

The Head of Product & Propositions is responsible for the end-to-end development and delivery of both insurance and non-insurance product propositions for the company. This role drives the product lifecycle from concept to launch, including rate reviews and portfolio management, while working cross-functionally to align propositions with customer needs, operational capabilities, regulatory requirements, and partner inputs.

The role plays a pivotal part in enhancing customer value, streamlining operational execution, and scaling the company’s market presence across the GCC — all while driving profitable revenue to meet budgetary goals.

The Head of Product & Propositions will act as a key commercial and technical interface across the business and will maintain relationships with insurers and reinsurers.

Product & Proposition Management:

• Develop and own the product and proposition roadmap in line with operational strategy, business objectives, and budget
  
• Identify emerging customer and distribution partner needs through structured research and internal feedback
  
• Lead the development and enhancement of product propositions — from ideation and pricing to operational delivery
  
• Maintain and upgrade existing products, ensuring they remain relevant, competitive, and compliant
  
• Build custom products and propositions tailored to unique partners, affinity groups, or other distribution channels
  
  

• Monitor product performance through MI reporting, claims analysis, and portfolio-level insights
  
• Identify trends in loss ratios and recommend or implement corrective actions to improve performance
  
  

• Maintain strong working relationships with insurance and assistance partners to negotiate and finalize product terms and service delivery standards
  
• Serve as the central liaison with insurers and reinsurers across markets to ensure product feasibility, sustainability, and regulatory adherence
  
• Conduct regular partner and broker visits to identify new business opportunities, promote products, and understand evolving partner needs
  
• Deliver training to internal teams and external partners to ensure clarity on product features, claims processes, and underwriting guidelines
  
  

• Analyse product performance metrics, claims ratios, and customer feedback to support ongoing product improvements
  
• Monitor regional market developments, competitor activity, and innovation trends to ensure the company maintains product leadership
  
• Ensure all products comply with relevant regulatory frameworks and internal governance standards
  
  
  

• Bachelor’s degree in Business, Insurance, or Actuarial Science; professional qualifications (e.g., ACII) are an advantage
  
• 7–10 years of experience in the insurance industry, ideally with a background in product development, underwriting, or propositions management
  
• Strong understanding of insurance product design, pricing, and delivery mechanisms — particularly in the travel, pet, home, and lifestyle/consumer segments
  
• Experience in building gross rates from first principles and collaborating with reinsurers on pricing and structuring
  
• Proven success in delivering market-relevant propositions across the Middle East, especially in the UAE and GCC markets
  
• Solid understanding of insurance operations, with a focus on enhancing customer experience, improving processes, and integrating systems
  
  
  
  

• Competitive Salary
  
• Employee Benefits as per the UAE Labour Law