Guest Relations Executive - Sal Service - Jumeirah Saadiyat Island

About Jumeirah

JOB DESCRIPTION

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About The Job

An opportunity has arisen for a Guest Relations Executive to join our Food and Beverage Team in Jumeirah Saadiyat Island. The main duties and responsibilities of this role:

• Providing excellent customer service to all guests, including greeting them warmly and engaging in small conversations to make them feel comfortable and welcome
• Schedule dining reservations and arranges parties or special services/special occasions such as anniversaries, birthdays, proposals etc. for guests according to the Restaurant Reservations SOP
• Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings
• Greet guests, and escorts them to tables. Shares their names to relevant service staff immediately after seating. Match the pace of the table and present the menus after each guest is comfortably seated
• Must familiarize with the menu and signature dishes to answer guests’ queries associated with it. Wait for the right moment to describe the Chef specials/festive specialties. Recommend food choices with drinks in accordance with guest’s passion for food and beverage
• Act as an escort for VIP and regular guests/residents and provide them with personal attention thus providing an elevated level of service
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1-2 years’ experience in Guest’s service-related work in a 5-star hotel in Fine dining Destination Dining
• Microsoft Office (Basic Knowledge)
• Micros, Epicure Restaurant Reservation system
• Strong customer service orientation
• Team Player with accuracy and attention to detail
  
  

About The Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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