Front Office Receptionist (225-907)

A Front Office Receptionist acts as the face of an organization, providing guests and clients with their first impression of the company. This critical role requires exceptional organizational and interpersonal skills, as the receptionist is responsible for greeting visitors, answering inquiries, and routing calls in a professional manner. The Front Office Receptionist is often tasked with both administrative duties and customer service functions, ensuring that the office environment operates smoothly and efficiently. A successful candidate will be well-versed in multitasking, remain calm under pressure, and possess a keen attention to detail to ensure that all interactions are handled with professionalism and care.

Responsibilities

• Welcome and greet all visitors in a friendly and professional manner.
• Manage the reception area and ensure it is tidy and presentable.
• Respond to inquiries both in-person and over the phone promptly.
• Route calls to the appropriate office personnel or departments accurately.
• Coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
• Provide fundamental information regarding the organization's services and policies.
• Maintain office security by following safety procedures and controlling access.
• Assist with administrative tasks, such as filing, copying, and scheduling appointments.
• Handle incoming and outgoing mail and packages in a timely manner.
• Ensure maintenance of office equipment and report issues when necessary.
• Assist colleagues with various clerical and administrative tasks as needed.
• Maintain confidentiality of sensitive information and adhere to data protection guidelines.

Requirements

• High school diploma or equivalent; additional qualifications will be an advantage.
• Proven experience as a receptionist or in a similar customer-facing role.
• Excellent communication and interpersonal skills with a customer service focus.
• Proficiency in MS Office Suite and familiarity with office equipment and software.
• Ability to be resourceful, proactive, and work independently in a fast-paced environment.
• Strong organizational skills with the ability to multitask effectively and prioritize tasks.
• Professional attitude and appearance with a high level of attention to detail.