Franchise Hotel - Lobby Hostess

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. Weve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts prestigious Vignette Collection, is set to redefine luxury as the worlds tallest hotel. The First Groups flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximize efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimize performance, boost profitability, and deliver sustainable growth for your property.

Your day to day

The Lobby Hostess is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotels commitment to personalized service and luxury hospitality.

• Greet all guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby.
• Offer assistance with directions, seating, check-in guidance, and general hotel information.
• Coordinate with the Front Office and Concierge teams to ensure a smooth guest journey.
• Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments.
• Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement.
• Escort guests to desired areas (reception, concierge, elevators, meeting points) when appropriate.
• Maintain cleanliness, organization, and presentation standards in the lobby area.
• Handle guest queries, requests, and complaints professionally, escalating when needed.
• Support guest recognition efforts by learning regular guests names and preferences.
• Stay updated on hotel events, F&B promotions, and local attractions to assist guest inquiries.
  
  

What We Need From You

• Previous experience in a customer-facing or hostess role within a hotel or upscale environment.
• Excellent verbal communication and interpersonal skills.
• Professional grooming, polished appearance, and confident presence.
• Fluent in English; knowledge of additional languages is an asset.
• Ability to remain calm, attentive, and courteous in a fast-paced setting.
• Strong sense of hospitality, etiquette, and guest engagement.
• Flexibility to work shifts, weekends, and holidays as needed.
• Familiarity with hotel operations and guest service protocols is a plus.
  
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and youll become part of our hotel family.

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.

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