Fragrances Consultant (225-710)

A Fragrances Consultant plays a pivotal role in the retail and cosmetics industry, providing expert advice and personalized service to customers seeking the perfect scent. This position requires an individual with a deep understanding of olfactory aesthetics, consumer preferences, and the latest fragrance trends. The Fragrances Consultant works closely with customers to identify their unique needs, offering tailored recommendations and samples that align with their personal style and occasion. Additionally, they are responsible for maintaining a well-organized fragrance display, ensuring that all products are well-stocked and presented attractively. A successful Fragrances Consultant not only boosts sales but also fosters brand loyalty by creating an inviting and memorable shopping experience for all customers.

Responsibilities

• Provide personalized fragrance recommendations based on customer preferences and skin chemistry.
• Educate customers about different fragrance notes and their combinations.
• Maintain a well-organized and visually appealing fragrance display area.
• Stay updated on new fragrance launches and promotions to inform customers.
• Conduct fragrance consultations and offer samples to engage potential buyers.
• Monitor stock levels and coordinate with management for inventory replenishments.
• Build strong relationships with customers to encourage repeat business and brand loyalty.
• Understand and communicate the unique selling points of each fragrance brand.
• Assist in organizing and executing in-store fragrance events and workshops.
• Track and report on sales figures and customer feedback to management.
• Handle customer inquiries and resolve complaints efficiently and professionally.
• Contribute to the achievement of individual and store sales targets and KPIs.

Requirements

• Prior experience in a retail or cosmetic environment focused on fragrance sales.
• Excellent interpersonal and communication skills to engage with diverse customers.
• A strong sense of smell and interest in fragrance and cosmetology.
• Knowledge of current fragrance trends and luxury fragrance brands.
• Ability to work flexible hours, including weekends and holidays, as required.
• Proficiency in using point of sale (POS) systems and inventory management tools.
• Strong organizational skills and attention to detail for effective product display.