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Job Description

To ensure own knowledge and understanding of Envision is up to date.

To develop a good knowledge of Opera front office & reservations systems in order to be competent in checking bedroom & room type availability.

To review function rooms blocked by you weekly to ensure that all business on the books is “live” and traced, tracked for confirmation.

To entertain potential and current customers based on business priorities.

Develop and maintain close working relationship with operational departments.

Maintain confidentiality on work issues.

To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.

To develop an organized and efficient system for managing administration paper work including records, reports, budgets, traces, follow up and other documentation so as they can be found quickly and easily.

To ensure that an accurate and efficient filing system (electronic & manual) is maintained at all times.

To exercise due care and professionalism in handling telephone enquiries, and to provide a positive first impression of Hyatt Regency Dubai Creek Heights in the form by adopting customer centered friendly tone.

To ensure that all catering contracts follow the established hotel policies and procedures and are based on sound commercial judgment.

Liaise with sales account managers on any corporate or group issues and action as required, maintaining communication internally.

Work with sales managers to create positive & professional relationships with clients.

To ensure that the events team projects a warm, professional and welcome image.

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Minimum 1 Years Work Experience Hotel Operations.

Good customer service, communications and interpersonal skills are a must.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.hyatt.com Job Function: Event & Entertainment Management
Company Industry/
Sector:
Hospitality

What We Offer


About the Company

Hyatt is guided by its purpose: to care for people so they can be their best. Hyatt’s portfolio includes 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of Hyatt operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. Visit www.hyatt.com for more. This account provides information about Hyatt Hotels Corporation, its subsidiaries or affiliates and/or hotels operating under a Hyatt-affiliated brand. Terms like “Hyatt,” “we,” “our,” “us,” and similar terms are used for convenience and should not be understood as precise designations of any particular entity. The account name and certain terms like “employees” are used by this site but may not be accurate. Individuals may identify themselves as working or having worked at Hyatt or a Hyatt hotel, but please note that self-identification should not be treated as confirmation of employment, past or present, by Hyatt or any particular entity or hotel. In some cases, an individual may have been employed by an affiliate of Hyatt Hotels Corporation or by an owner or franchisee of a Hyatt-branded hotel.

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