EK Courier Express - Cargo System Analyst

Job Purpose

A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.

The Cargo System Analyst will lead the functional analysis of assigned business areas through constant interaction with the process owners and customers. Provide process knowledge and business analysis and inputs on process and systems improvements to the information technology development teams (either internal or external). Test, implement and organise the training of the tested systems across the network.

In This Role, You Will

• Generic:
• Research, collate, analyse and document all the current and future business needs (processes and systems) and the changes that are required in the business process/systems by interacting with the concerned process owners, senior management, regulatory authorities, other logistics partners and customers to ensure that short and long term business requirements will be met by the system. Identify and promote areas that offer cost saving, productivity gain and/or maximising the use of the system.
• Conduct a gap analysis to identify, evaluate the current/future shortfalls and recommend the process changes/solutions that are required in light of the system requirements to satisfy the current and future business needs to ensure that the processes and systems developed & delivered will be properly aligned.
• Develop and educate the systems providers assigned team on the concerned business areas to help them to understand the industry trends, changes in the business needs, short & long term business objectives, etc. Facilitate and translate the business requirements with the systems providers ensuring these are understood for translation into systems requirements.
• Cargo System Analyst
• Lead, influence and facilitate the requirement analysis, design review meetings with the Process Owners to help the systems providers development team to understand and appreciate the business requirements and improve user interface. It is important for the jobholder to be receptive to the needs of the end users and manage their expectations from the system prospective, and influence them on the changes/improvements to the systems/processes. Manage this within the project plan.
• Review, analyse and evaluate the documents produced by the development team to ensure that the entire documents accurately reflect all the business needs. Interact with the process owners, other regulatory authorities and connected parties to review the same and co-ordinate with the development team to address deviations. Will also be responsible to review and sign off the BUCs produced by the consultants. Scope creep has to be managed and addressed to ensure the project deliverables are not compromised.
• Oversea and facilitate the testing of all enhancements and systems produced by the development team for the concerned business areas, to ensure that all the new systems are comprehensively tested (including interface) and feedback is provided to the development team ensuring the feedback is incorporated in the system. Ensure all the bugs are fixed prior to rolling out the system to the network in a qualitative manner. Coordinate and ensure testing is conducted among the key outstation users as well.
• Manage post cut over of new systems and enhancements act as the system consultants to the users during the induction period and provide functional support to comprehend the system and the business logic. Act as the functional expert for the modifications and enhancements to the system and prioritise them based on strategic business drivers as opposed to individual staff or station needs. As the Divisions business and automation requirements are expected to grow and automation is expected to play a key role in reducing the proportionate cost growth.
• Pricing Planning and Development
• Identify, streamline and lead SkyCargo pricing and revenue optimisation process and system enhancements. Conceptualise, define, and propose system requirements for SkyCargo pricing and revenue optimisation ensuring maximum integration with existing systems and eliminating any duplication.
• Define and develop business requirements for technology and automation in collaboration with the operations and systems team. Ensure that business requirements are analysed, challenged, understood and documented so that user requirements and defined solutions meet business needs based on functional fit, development time and cost.
• Independently undertake projects/research to evaluate and implement proposals received from various sources on productivity for decision making at senior level. Provide professional guidance/coaching and analytical support to the project/cross-functional team members in the application of methodology, tools and techniques to be used during projects in order to ensure successful achievement of continuous process improvement in all facets of the business.
• Effectively contribute to the design & development of e-initiatives to increase awareness of the electronic medium as a prominent channel for sales and support implementation of promotional strategies to promote e-initiatives as an approach for creating new levels of customer satisfaction.
• Educate and increase awareness across the business on the available and new tools, techniques and methodologies, for continued effective collaboration and leverage of available information to improve decision making in the day to day operations.
  
  

• Degree or Honours in a relevant field (12+3 or equivalent).
• 5+ years experience in Logistics/Cargo/Air Cargo
• Working experience in areas such as Air Cargo, logistics and supply chains, operations, warehousing, freight forwarding etc, or
• Experience as a business systems implementing revenue optimisation initiatives or business systems based around information technology.
• Good understanding of all aspects/concepts of Cargo, logistics and supply chains is useful but not critical.
• Ability to analyse business requirements for systems and understanding the application systems development life cycle including compliance with business process and SDLC methodology.
• Knowledge of Airline revenue/finance accounting and in-depth knowledge of the current cargo systems is useful but not critical.
• Knowledge of new and emerging technologies like RFID smart tags, GPS tracking. Knowledge of manufacturing, distribution, shipping, demand and trends of commercial merchandise is useful but not critical.
• Good understanding of regulatory practices and controls.