Director Of Rooms

The Director of Rooms is responsible for the overall leadership, strategic planning, and daily operations of the Rooms Division of the hotel, ensuring a seamless guest experience from check-in to check-out. This role oversees all departments related to guest accommodations, including Front Office, Housekeeping, Laundry, and Guest Services, and works closely with other department heads to deliver exceptional service and meet financial goals.

Key Job Responsibilities:

Operational Leadership

• Manage and oversee the operations of Front Office, Housekeeping, Guest Services, and other relevant departments.
• Ensure high standards of cleanliness, service, and maintenance in all guest areas.
• Maintain and improve quality standards through regular inspections and guest feedback.
  
  

• Ensure the delivery of outstanding guest service across all rooms-related touchpoints.
• Handle escalated guest complaints and service recovery.
• Monitor guest satisfaction scores and implement improvements.
  
  

• Recruit, train, and lead departmental managers and their teams.
• Conduct performance reviews, coaching, and succession planning.
• Foster a culture of collaboration, accountability, and continuous improvement.
  
  

• Develop and manage departmental budgets, forecasts, and labor controls.
• Monitor and analyze room revenue, occupancy, and ADR in collaboration with the Revenue Manager.
• Optimize operational costs while maintaining service quality.
  
  

• Ensure compliance with health and safety, sanitation, and brand standards.
• Partner with engineering and security to maintain guestroom safety and functionality.
  
  

• Work closely with Sales, Food & Beverage, and Engineering to ensure smooth operations.
• Support group arrivals, VIP services, and special events.