Director Of Payments

BettingJobs is partnering with a leading online casino operator in their search for a Director of Payments to join their team in Dubai.

Responsibilities

• :Define and deliver a Payments Strategy for i-gaming across fiat and crypto
• .Lead a specialist core team (supplier selection, fraud prevention, strategy) and direct an operational team (reconciliations, escalations, player support)
• .Build and maintain a Payments Risk Framework reflecting grey markets, high volumes, and crypto volatility
• .Act as the payments voice at leadership level, advising CEO/CFO on risks, opportunities, and performance
• .Own all commercial negotiations with PSPs, banks, card schemes, and crypto partners—securing optimal terms on fees, MDRs, reserves, and settlement times
• .Build and manage a diversified provider portfolio for resilience and coverage, tracking capacity, costs, and settlement flows
• .Conduct quarterly CEO/CFO reviews on commercial efficiency and cost optimisation
• .Ensure seamless player deposit/withdrawal experiences, with high acceptance and fast turnaround
• .Oversee reconciliations across fiat PSPs and crypto wallets, with timely reporting
• .Strengthen chargeback and dispute handling, reducing exposure and improving recovery
• .Provide an escalation channel for CS, VIP, Ops, and IT; optimise routing across channels for cost, acceptance, and speed
• .Expand fraud protection to 24/7 coverage reflecting i-gaming behaviour
• .Maintain a Payments Risk Register, monitoring reserves, settlements, and anomalies for rapid resolution
• .Recruit and develop leadership and support teams; define KPIs/SLAs across deposits, withdrawals, fraud, chargebacks, and escalations
• .Establish succession plans and drive automation/continuous improvement to enhance speed and reduce manual work

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Requirement

• s:Proven success in direct commercial negotiations with PSPs, banks, and crypto provider
• s.Deep understanding of i-gaming payments in grey markets, high-volume processing, and fast withdrawal
• s.Expertise in fiat PSPs, card schemes, and crypto/blockchain payment
• s.Strong fraud prevention, chargeback, and revenue protection expertis
• e.Analytical, data-driven, able to optimise routing and spot trend
• s.Experienced in leading both specialist and operational team
• s.Effective communicator, confident with CEO/CFO/Boar
• d.10+ years in i-gaming payments, 5+ years in senior leadershi
• p.Hands-on with both fiat and crypto channels; proven success in grey-market operation
• s.Strong track record of building/leading payments teams and negotiating provider agreement