Desktop Support Engineer (225-820)

We are seeking an experienced Desktop Support Engineer to join our dynamic IT team. As a Desktop Support Engineer, you will be responsible for providing comprehensive technical support to our employees, ensuring our desktop systems, software applications, and network connectivity run smoothly and effectively. You will be the go-to person for diagnosing and resolving hardware and software issues, assisting with system upgrades, and providing user training when necessary. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-oriented approach. Your goal will be to maintain the highest possible levels of user satisfaction and system functionality, contributing to the overall efficiency of our organization's operations.

Responsibilities

• Provide first-line technical support to users with hardware and software issues.
• Diagnose and troubleshoot desktop and system problems in a timely manner.
• Install, configure, and upgrade desktops, laptops, and related hardware.
• Manage and maintain user accounts within Active Directory environments.
• Assist with the deployment and maintenance of software and updates.
• Coordinate with the IT team for network troubleshooting and server issues.
• Document support processes and maintain accurate support records and logs.
• Provide training and guidance to users on IT processes and procedures.
• Perform regular system backups and data recovery operations when necessary.
• Ensure compliance with company policies and IT security standards.
• Monitor system performance and make recommendations for improvements.
• Assist in the planning and execution of large-scale IT projects and upgrades.

Requirements

• Bachelor's degree in Computer Science or related field is preferred.
• At least two years of experience in a desktop support role is required.
• Strong knowledge of Windows and Mac operating systems is essential.
• Proficiency with Active Directory and common network protocols is needed.
• Excellent verbal and written communication skills are necessary.
• Ability to troubleshoot and resolve technical issues efficiently is required.
• Familiarity with remote support tools and VPN technologies is advantageous.