Customer Service Executive (225-722)

The Customer Service Executive plays a pivotal role in delivering excellent service and ensuring customer satisfaction. As the face of the company, you will be responsible for managing customer inquiries, resolving complaints, and providing information about the company's products and services. Your keen attention to detail and excellent communication skills will be vital in understanding customer needs and expectations. You should possess the ability to handle high-stress situations calmly and effectively while maintaining a positive attitude. Joining our dynamic team will require you to build and maintain strong relationships with customers, ensuring a seamless and positive experience at every interaction. Your proactive approach, combined with empathy and a focus on customer-oriented solutions, will contribute to the overall success and reputation of our company.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Collaborate with team members to address complex customer issues effectively.
• Record details of customer interactions and transactions in the CRM system.
• Identify potential sales opportunities and inform customers about relevant products.
• Provide accurate, valid, and comprehensive information to customers.
• Follow communication procedures, guidelines, and policies consistently.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Maintain a deep understanding of company products to offer knowledgeable assistance.
• Meet personal and team performance targets for speed and rate of resolution.
• Participate in training sessions to improve skills and customer service processes.
• Engage in active listening to understand and clarify customer issues and concerns.

Requirements

• Proven experience in a customer service position or similar role.
• Excellent verbal and written communication skills essential for customer interaction.
• Strong problem-solving abilities and a proactive approach to customer queries.
• Familiarity with CRM systems and practices for efficient record-keeping.
• Ability to work effectively under pressure in a fast-paced environment.
• Patience and empathy when dealing with difficult customers or situations.
• High school diploma required; further education or certifications a plus.
• Strong multitasking skills and attention to detail are essential for managing tasks.
• Ability to learn quickly and adapt to new software and technologies.