Customer Service Associate (225-818)

As a Customer Service Associate, you will be the first point of contact for our valued customers, providing exceptional service and support. You will be responsible for handling inquiries, addressing concerns, and ensuring a positive customer experience. Your role is crucial in maintaining our reputation for outstanding customer service and in building long-lasting relationships with our clientele. With a strong focus on communication and problem-solving, you will strive to meet and exceed customer expectations with every interaction. If you are passionate about helping others and have a knack for understanding customer needs, this role is perfect for you.

Responsibilities

• Respond promptly to customer inquiries through various communication channels such as phone and email.
• Provide accurate information about products and services to customers seeking assistance.
• Resolve customer complaints professionally by investigating issues and finding appropriate solutions.
• Maintain a positive attitude and ensure customer satisfaction through effective problem-solving.
• Keep detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Collaborate with other departments to address complex customer issues and improve service processes.
• Stay updated on product knowledge to enhance service delivery and resolve customer queries effectively.
• Ensure customer feedback is communicated to management for service improvement and development.
• Meet performance targets set for service quality, response time, and customer satisfaction levels.
• Assist in training new employees in customer service techniques and company policies.
• Participate in team meetings to share insights and suggest improvements for service operations.
• Identify opportunities to upsell or cross-sell products based on customer needs and preferences.

Requirements

• High school diploma or equivalent; additional education is an advantage.
• Prior experience in customer service or a related field is preferred.
• Excellent communication skills in both verbal and written formats are required.
• Strong problem-solving skills to effectively address customer concerns promptly.
• Proficiency in using computer systems and customer service software applications.
• Ability to work in a fast-paced environment while maintaining composure and efficiency.
• Flexibility to work varying shifts, including evenings and weekends, as needed.