Customer Relationship Manager (225-814)

As a Customer Relationship Manager, you will be at the forefront of shaping the customer experience strategy and sustaining strong relationships with our clients. Your role is pivotal in ensuring long-term customer loyalty and satisfaction. You will act as the primary point of contact and will leverage your communication skills to understand customer needs and provide tailored solutions. By maintaining close contact with customers, you will proactively anticipate potential issues and oversee the resolution process. You will collaborate with various departments to align customer expectations with company capabilities, ensuring that the products and services offered meet customer requirements and drive business growth. This is a fantastic opportunity to lead impactful customer relationships, contribute to business success, and influence strategic decisions within the company.

Responsibilities

• Develop and maintain long-term, trustworthy relationships with key customer accounts.
• Collaborate with internal teams to ensure customers' requirements are met effectively.
• Conduct regular follow-ups with customers to gauge satisfaction and uncover needs.
• Identify and address potential issues before they become problematic for key clients.
• Manage the customer lifecycle to optimize experiences and maximize customer value.
• Coordinate with the sales team to expand the existing client portfolio and upsell services.
• Facilitate effective communication between clients and relevant departments within the company.
• Gather customer feedback and act as a conduit for communicating insights internally.
• Participate in strategic planning sessions to align customer needs with business goals.
• Ensure timely and successful delivery of solutions according to customer objectives.
• Maintain an accurate record of discussions and agreements with clients for reference.
• Utilize customer relationship management tools to track client interactions and progress.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven work experience as a Customer Relationship Manager or in a similar role.
• Exceptional communication and relationship-building skills to liaise with customers.
• Strong problem-solving skills to anticipate and resolve customer issues quickly.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency with customer relationship management (CRM) software for tracking interactions.
• Solid understanding of sales principles and customer service practices.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Attention to detail and analytical skills to assess customer feedback and data.
• Flexibility to adjust strategies based on client needs and company objectives.