Customer Relations Manager (225-730)

The Customer Relations Manager is a pivotal role within our organization, responsible for fostering strong relationships with clients and ensuring their satisfaction with our products and services. As a bridge between the company and its customers, you will be expected to understand the customers' needs and work closely with internal teams to address them. Your role will involve strategizing customer service policies, overseeing a team of customer service representatives, and collecting feedback to enhance our customer relations. A successful Customer Relations Manager will be proactive, empathetic, and possess excellent communication skills, enabling them to provide a seamless experience for our valued customers. If you thrive in a fast-paced environment and have a passion for customer excellence, this position offers a rewarding opportunity to make a tangible impact on customer satisfaction and loyalty.

Responsibilities

• Develop and implement effective customer relationship management strategies and policies.
• Lead, mentor, and supervise a team of customer service representatives daily.
• Act as a primary point of contact for customer inquiries and complaints.
• Work collaboratively with sales and marketing teams to align customer strategies.
• Analyze customer feedback and develop solutions to enhance customer satisfaction.
• Monitor and report on customer service metrics and trends to stakeholders.
• Resolve customer issues quickly, satisfactorily, and within company policies.
• Oversee the maintenance of customer records and transaction details.
• Coordinate with product development for customer-driven improvements and innovations.
• Organize customer care trainings and workshops for continuous team development.
• Stay current on industry trends to proactively address customer needs.
• Ensure compliance with legal and organizational standards in all customer communications.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field required.
• At least three years of experience in customer service or related roles.
• Proven experience in managing and leading customer service teams effectively.
• Strong problem-solving skills and the ability to perform under pressure.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in CRM software and customer service platforms preferred.
• Ability to analyze data and create actionable strategies from insights.