Customer Facing Support Engineer

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

The Technical Project Engineer is responsible to coordinate all post-order engineering activities including design, develop, and control the electrical systems for customer projects in the UK&I. The role is based in Dubai and will provide remote support to the UK&I Projects Team.

Eaton’s projects can involve every aspect of power distribution from low to medium voltage, UPS (uninterrupted power supply), and automation such as EPMS (Energy Power Monitoring System) and SCADA.

This technical coordination role ensures technical clarification of interphases between customer stakeholders (tech consultants, construction, eng teams..) and internal stakeholders (production eng teams, suppliers eng dpt, SW dvp etc..)

This role is also supporting application engineering teams during pre-order technical engagement on need bases.

Such projects mainly address Datacenter, T&D utillities and Oil and gas applications, but could include other types of large and complex projects requiring system integration.

Working as an integral part of the customer Project execution team, the PE is primarily an office role with very limited travelling to other locations including suppliers, Eaton manufacturing facilities and client offices and construction sites during pre-order/post order phases as needed.

The role requires an experienced, composed, highly motivated, Electrical Engineer who can effectively communicate and work with a wide variety of stakeholders in a dynamic environment and who demonstrate an understanding of all projects electrical requirements.

The Technical Project Engineer needs to work to specifications and liaise with Engineering consultant, General contractors, subcontractors and clients. Technical deviations and scope incremental needs to be flagged to respective project managers to be coordinated with customer before implementation.

What You’ll Do

• Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management.
• Administrative and logistical support: support KAMs, Business and Commercial Directors for day-to-day support of the MEA Data Center business
• Assist in using internal resources to develop proposals that meet/exceed client requirements
• Assist KAMs to commercially respond to offer proposals
• Be the go-to admin and support person for documentation and process person to help the KAMs oversee effective handover to post sales service & customer support teams
• Be willing to learn and be the back up for KAMs on clients business, commercial condition, structure, strategy, operations and challenges.
• Be highly knowledgeable on General business, structure, strategy, processes and internal systems. Salesforce a priority, SAP preferred but not essential.
• Be an effective advocate and communicator of the benefits in supporting KAMs and the wider DC team within Eaton organization
• Know the teams and Commercial Directors numbers. Support KAMs to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information.
• Collaborate effectively with other departments and EMEA team members related to KAMs accounts
• Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.
• Support the KAMs, Business and Commercial Director to maintain internal multi-lane bridge between Eaton and the client organization. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain
  
  
  

Qualifications

• Bachelors Degree or Higher Diploma in Science, Engineering, Finance or Marketing. Or equivalent industry experience
• 2+ years of related experience in the data center business
• Technical electrical and data center knowledge no essential but would be advantageous. Some experience and knowledge in a technology related field desirable.
• Must be able to identify and implement new tools and processes
• Understand when to support, how to work across team, when to listen and when to advise.
  
  
  

Our Offer

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
• Work in a company that is commitment to Inclusion & Diversity and Sustainability
• Annual mentoring program, Eaton University, a reward, and recognition system
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
• Strong, agile and diverse team locally and globally
• Strong processes and state-of-the-art systems and tools
• Structured employee development processes, open feedback culture with development plans
• Detailed induction support and well-structured onboarding
  
  
  

Living and Working in Dubai

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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