Customer Care Executive

The Customer Care Executive is the frontline representative responsible for delivering excellent service and support to customers. This role includes handling inquiries, resolving complaints, processing requests, and ensuring customer satisfaction across all communication channels. The ideal candidate should be patient, empathetic, and possess strong problem-solving abilities to enhance customer experiences and uphold the company’s service standards.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

• Provide accurate information about products, services, and company policies.

• Handle customer complaints, escalate complex issues when necessary, and ensure resolution.

• Maintain detailed and accurate customer records in CRM systems.

• Follow up with customers to ensure satisfaction and proper issue resolution.

• Collaborate with internal departments to fulfill customer needs.

• Process orders, forms, applications, and requests efficiently.

• Identify recurring issues and suggest improvements to processes.

• Meet performance metrics such as response time, customer satisfaction scores, and resolution rate.

• Stay up to date with product knowledge and service procedures.

Requirements:

• High school diploma or bachelor’s degree in any field.

• Minimum 1–2 years of customer service experience.

• Excellent communication and active listening skills.

• Ability to remain calm under pressure and manage time effectively.

• Strong problem-solving and decision-making capabilities.

• Proficiency in using customer service software and MS Office tools.

• Experience working in a call center or customer-focused environment is a plus.

• Fluent in English; knowledge of Arabic or additional languages is beneficial.

• Strong attention to detail and organizational skills.