Counter Sales Executive (225-613)

A Counter Sales Executive plays a pivotal role in driving retail sales and enhancing customer service at the sales counter. This position is crucial for the success of retail operations, as it involves direct interaction with customers and the handling of sales transactions. The Counter Sales Executive is responsible for greeting customers, understanding their needs, assisting them in finding products, and completing sales processes smoothly. The ideal candidate should possess excellent interpersonal skills, a deep understanding of the products or services offered, and the ability to handle cash registers efficiently. This role demands a blend of sales knowledge and customer service acumen to ensure a high level of customer satisfaction and repeat business.

Responsibilities

• Greet and welcome customers as they arrive at the sales counter.
• Understand the needs of customers and offer appropriate product suggestions.
• Maintain a thorough knowledge of the products and services being sold.
• Handle customer inquiries and provide accurate information about products.
• Facilitate sales transactions by processing payments and issuing receipts.
• Ensure the sales counter is organized, tidy, and stocked with necessary items.
• Update customer records and follow up on sales inquiries and prospects.
• Coordinate with inventory management to ensure product availability and sufficiency.
• Meet or exceed sales targets while ensuring a positive customer experience.
• Handle customer complaints professionally and escalate issues when necessary.
• Participate in sales training and product knowledge sessions to improve service quality.
• Work collaboratively with the team to achieve overall sales and customer satisfaction goals.

Requirements

• High school diploma or equivalent qualification is required for this position.
• Previous experience in retail or sales is highly desirable and beneficial.
• Excellent interpersonal and communication skills for effective customer interaction.
• Strong knowledge of products or services typically found in a retail setting.
• Proficiency in operating cash registers and handling financial transactions accurately.
• Ability to work flexible schedules, including weekends and holidays, as needed.
• A positive attitude and enthusiasm for providing exceptional customer service.