Cashier (225-910)

As a Cashier, you will play a crucial role in providing excellent customer service by ensuring smooth and efficient transactions while processing sales, handling cash, and managing customer inquiries. You are often the final point of contact for customers, and your role is pivotal in ensuring they leave satisfied with their experience. Your daily tasks will involve scanning items, processing payments, issuing receipts, and counting money in the cash drawer before and after your shift to ensure that amounts are correct and that there is adequate change. You must be able to handle customer complaints professionally, ensuring that they are satisfied by the end of the interaction. Experience with point-of-sale (POS) systems is essential, and you will need to balance being friendly and prompt to maintain positive customer relations and transaction efficiency.

Responsibilities

• Scan goods and ensure pricing is accurate for each transaction.
• Collect payments whether in cash, credit, or any other form.
• Issue receipts, refunds, change, or tickets to customers as needed.
• Balance cash drawer at the end of each shift to maintain accuracy.
• Manage customer returns or exchanges efficiently and courteously.
• Identify and resolve customer issues to improve service satisfaction.
• Ensure cleanliness and organization of the cashier area at all times.
• Count money in cash drawers and ensure its correct recording.
• Cross-sell products and introduce promotions when appropriate.
• Manage transactions swiftly to reduce wait times for customers.
• Maintain knowledge of store sales, promotions, and payment policies.
• Provide a friendly greeting and engaging interactions with each customer.

Requirements

• Proven experience as a cashier or in customer service roles.
• Knowledge of advanced Point of Sale (POS) systems is required.
• Strong mathematical skills for handling financial transactions accurately.
• Excellent communication and interpersonal skills for effective customer service.
• Ability to handle customer requests and issues professionally and tactfully.
• Time management skills to ensure efficient processing of transactions.
• A high school diploma or equivalent is preferred for this position.