Cargo System Analyst

Job Purpose

Established in 1985 as the airfreight division of Emirates, Emirates SkyCargo is the largest international cargo airline in the world! We are looking for supply chain and logistics professionals ready to support Emirates SkyCargo as our organisation continuously increases its cargo capacity and develops specialised products to meet the growing needs of customers.

The Cargo System Analyst will lead the functional analysis of assigned business areas through constant interaction with the process owners and customers. Provide process knowledge and business analysis and inputs on process and systems improvements to the information technology development teams (either internal or external). Test, implement and organise the training of the tested systems across the network.

In This Role You Will

• Generic:
• Research, collate, analyse and document all the current and future business needs (processes and systems) and the changes that are required in the business process/systems by interacting with the concerned process owners, senior management, regulatory authorities, other logistics partners and customers to ensure that both short-term and long-term business requirements will be met by the system. Identify and promote areas that offer cost saving, productivity gain and/or maximising the use of the system.
• Conduct a gap analysis to identify, evaluate the current/future shortfalls and recommend the process changes/solutions that are required in light of the system requirements to satisfy the current and future business needs to ensure that the processes and systems developed & delivered will be properly aligned.
• Develop and educate the systems provider’s assigned team on the concerned business areas to help them understand the industry trends, changes in the business needs, short-term & long-term business objectives, etc. Facilitate and translate the business requirements with the systems providers ensuring these are understood for translation into systems requirements.
• Cargo System Analyst
• Lead, influence and facilitate the requirement analysis, design review meetings with the Process Owners to help the systems provider’s development team understand and appreciate the business requirements and improve user interface. It is important for the jobholder to be receptive to the needs of the end users and manage their expectations from the system perspective and influence them on the changes/improvements to the systems/processes. Manage this within the project plan.
• Review, analyse and evaluate the documents produced by the development team to ensure that they accurately reflect all the business needs. Interact with the process owners, other regulatory authorities and connected parties to review the same and co-ordinate with the development team to address deviations. Scope creep has to be managed and addressed to ensure the project deliverables are not compromised.
• Oversee and facilitate the testing of all enhancements and systems produced by the development team for the concerned business areas, to ensure that all the new systems are comprehensively tested (including interface) and feedback is provided to the development team ensuring the feedback is incorporated in the system. Ensure all the bugs are fixed prior to rolling out the system to the network in a qualitative manner. Coordinate and ensure testing is conducted among the key outstation users as well. - Post cut over of new systems and enhancements, act as the system consultants to the users during the induction period and provide functional support to comprehend the system and the business logic. Act as the functional expert for the modifications and enhancements to the system and prioritise them based on strategic business drivers as opposed to individual staff or station needs.
• Support the Division’s expected business growth with automation, to help in reducing proportionate cost increase.
  
  

Qualification

To be successful in this role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent)
• 5+ years experience in Logistics/Cargo/Air Cargo
• Working experience in areas such as Air Cargo, logistics and supply chains, operations, warehousing, freight forwarding etc, or experience as a business systems implementing revenue optimisation initiatives or business systems based around information technology.
• Good understanding of all aspects/concepts of Cargo, logistics and supply chains is useful but not critical.
• Ability to analyse business requirements for systems and understanding the application systems development life cycle including compliance with business process and SDLC methodology.
• Knowledge of the Airline Cargo domain (commercial, revenue optimization and operations) and in-depth knowledge of the current cargo systems is useful but not critical.
• Knowledge of new and emerging technologies in the area of AI, IoT, Robotics is useful but not critical.
• Knowledge of manufacturing, distribution, shipping, demand and trends of commercial merchandise is useful but not critical.
• Good understanding of regulatory practices and controls.
• Strong analytical and problem-solving skills.
• Familiarity with incident management tools and processes.
• Excellent communication skills with the ability to explain technical issues to non-technical users and vice-versa.
  
  

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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