Boutique Director

MAIN PURPOSE

• Reporting to the Retail Manager, the Boutique Director is in charge of reaching the business performance and objectives set, as well as following the strategy defined by the Maison.
• He/She supervises and develops the Boutique retail teams and their activities.
  
  

• RETAIL PERFORMANCE
• Support the Boutique team to achieve the sales target and faciliate business growth.
• Analyse the boutiques KPIs and identify priority actions to drive boutique performance.
• In partnership with the Retail Manager, analyse the sales performance and individual sales performance.
• Build the retail commercial strategy in the boutique in collaboration with the Retail Manager.
• Develop along with the Marketing department action plans to boost sales.
• CRM AND CLIENT EXPERIENCE
• Develop and adapt a client strategy focusing on recruiting new clients and retaining existing ones, in collaboration with the Boutique Client Experience Manager.
• Ensure an outstanding client experience.
• Diffuse a client centric mindset within the teams and ensure the client KPIs are achieved.
• Establish a positive atmosphere and lead your team in delivering superior client experience by working closely with them to ensure that clients feel welcomed, valued and promptly attended to.
• Develop and maintain meaningful relationships with clients, providing personalized recommendations and service by anticipating their needs and preferences.
• Ensure accurate management of client data in the CRM, guaranteeing safe handling and storage of all client-related information, and taking appropriate measures to comply with Maison data protection regulations.
• TEAM MANAGEMENT
• Lead the team by example, inspiring them to meet high standards of performance.
• Develop and maintain strong relationships with team members, creating a positive and supportive work environment, keeping good knowledge of their strengths and potential opportunities.
• Provide regular coaching and feedback to team members, setting performance expectations and helping them to achieve their goals.
• Deploy training programs to onboard new team members and provide ongoing education and development opportunities.
• Foster a sense of ownership and accountability among team members, empowering them to take initiative and make decisions.
• OPERATIONAL EXCELLENCE
• Ensure compliance with all Maison and Group company policies and procedures and make sure that they are understood by your team, well implemented and followed.
• Continuously monitor and evaluate operational processes, identifying opportunities for improvement and implementing solutions to increase efficiency and productivity and ensure that operational tasks are completed on time and to a high standard.
  
  

• At least 5 years’ experience in the luxurious retail industry or high-end hospitality. Boutique manager experience is a strong plus.
• Strong experience in managing and developing teams.
• Exceptional sales skills and expert in client relationship development.
• Client centric and strong understanding of the retail client experience required.
• Strong display of emotional intelligence.
• Excellent interpersonal, communication, organization, follow up and problem-solving skills required.
• Autonomous and pro-active with a “get-it-done” results-driven attitude.
• Effective team player, collaborative approach.
• Proven to be resilient
• Proficiency in English. Arabic or other language not mandatory but is a key advantage.