Bar Captain

Company Description

Novotel World Trade Centre is looking for an experienced Bar Captain who will plays a crucial role in ensuring the smooth operation of the bar, providing excellent service to guests, and promoting a cohesive and productive team environment.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

• Supervise and coordinate bar staff during shifts to ensure smooth operations.
• Maintain high standards of guest service, creating a welcoming and engaging atmosphere.
• Ensure all beverages are prepared and served according to recipes, presentation standards, and service guidelines.
• Monitor stock levels, requisitions, and inventory control to avoid shortages or wastage.
• Assist in training, coaching, and evaluating bar team members to enhance skills and service quality.
• Ensure compliance with health, safety, and hygiene standards.
• Handle guest concerns or complaints professionally, ensuring prompt resolution.
• Support promotional activities, upselling, and special events at the bar.
• Prepare daily reports and assist the Bar Manager in administrative tasks.
• Assisting with scheduling and staffing decisions to ensure adequate coverage during peak business hours.
• Monitoring inventory levels of food, beverages, and supplies, and communicating any replenishment needs to management.
• Collaborating with the team to implement promotions, special events, and marketing initiatives.
• Developing and maintaining relationships with regular guests, providing personalized service and anticipating their needs.
• Assisting with the training and development of new and existing staff members, focusing on enhancing service skills and product knowledge.
• Conducting performance evaluations and providing feedback to staff members to support their professional growth and development.
• Ensuring compliance with health and safety regulations, sanitation standards, and company policies and procedures.
• Handling any other duties as assigned by the restaurant manager or other members of the management team.
  
  

• Previous experience in a supervisory role in a bar or similar F&B outlet.
• Strong knowledge of beverages, cocktails, and bar operations.
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• Ability to handle pressure and multitask in a fast-paced environment.
• Customer-focused with a passion for hospitality.
• Basic knowledge of inventory management and POS systems.
• Extensive knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
• Ability to work in a fast-paced environment and handle high-stress situations with composure.
• Proficiency in handling cash transactions and using point-of-sale systems.
• Flexibility in work schedule, including evenings, weekends, and holidays.