B2B Software Quality Assurance Specialist - Freelance Remote

Department: Support & Leadership

Location: Global+

Compensation: $6.00 / hour

Description

About the Client
Our client is an innovative AI-powered sales training platform trusted by thousands of sales professionals worldwide. Backed by Y Combinator and certified with SOC 2 Type II and ISO27001, the company leverages cutting-edge technology to help sales teams improve call effectiveness, reduce ramp time, and increase revenue through AI roleplays and real call scoring.

Why does this role exist?
The QA & Customer Support Tester role is vital to maintaining and improving the quality of the client’s B2B software products. This position bridges customer-facing support and engineering teams by replicating customer issues, testing product features against design specifications (Figma), documenting findings, and escalating bugs. The goal is to enhance customer satisfaction and ensure the product meets high-quality standards.

The Impact you’ll make

Customer Issue Replication & Support

• Analyze customer logs and replicate reported errors to understand issues fully.
• Escalate verified problems to team leads or engineers swiftly.
• Track and document issue resolution progress.

Product Testing & Documentation

• Review Figma design files to understand feature specifications.
• Test software features thoroughly to identify bugs or inconsistencies.
• Create clear, structured documentation of test phases and findings.
• Collaborate with engineers to communicate issues and suggest improvements.
  
  
  

Skills, Knowledge and Expertise

Required:

• Hands-on experience testing B2B software applications.
• Proficiency using Figma or similar design/prototyping tools.
• Experience reviewing and analyzing re-logs or system logs.
• Familiarity with database concepts and ticketing systems.
• Strong problem-solving and communication skills.
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers:

• Detail-oriented with a knack for troubleshooting and root cause analysis.
• Excellent written and verbal communication skills for clear documentation and escalation.
• Comfortable navigating technical tools such as Figma, databases, and ticketing platforms.
• Ability to work independently within a focused 20-hour workweek.
• Customer-focused mindset, balancing technical rigor with empathy.

You should apply if…

• You have a passion for software quality and helping customers succeed.
• You enjoy bridging the gap between customer experience and engineering.
• You are comfortable working remotely with flexible 4-hour daily shifts.
• You thrive in a fast-growing startup environment with evolving product features.
• You want to make a tangible impact on product reliability and user satisfaction.

What to expect...


Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• 20 hours per week
• Monday to Friday, 10 AM to 2 PM Pacific Time

Compensation:

• $6 per hour
• No benefits package included
  
  

Benefits

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