Technical Account Manager

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees, and the communities where we live.

We are looking for motivated, enthusiastic team players with great customer service skills to provide consultative, implementation, system support, and professional services to a portfolio of assigned Yardi clients!

What you will do

• Key contributor and chief architect of our clients digital dreams, orchestrating the implementation and ongoing management of Yardi software solutions with flair and finesse:
• Perform data mapping and conversion, user training, and other services to ensure successful software deployment.
• Consult with and provide direction to software end-users; assists end-users with the day-to-day operation of system software including financial reporting, accounting, and daily business operations.
• Advise and institute best practices relevant to clients in the application of Yardi products.
• Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many applications specific issues
• Research, analyze, and resolve software functionality and reporting problems for clients.
• Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals.
• Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned.
  
  

What you need to have

• 2+ years of experience within the Real Estate Accounting/Finance or ERP sector.
• Bachelor’s Degree in Accounting or Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry.
• Proven project management experience and customer relationship management skills
• Understanding of property management industry and best practices
• Competence in some of the following areas: Strong analytical and problem-solving abilities, Microsoft operating and network system operation
• Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients
  
  

What would be helpful have?

• Ability to configure and manage networks and peripherals
• Master’s, MBA, or Chartered Accountant certification would be a advantage.
• Experience with enterprise-level software: property, financial, and/or CRM systems
• Preferable Arabic but other countries nationalities (Non Arabic) are welcome as well.
  
  

What you get as a Yardi Employee

• A great place to work with fantastic people.
• Ability to learn new technology and develop professionally.
• Competitive compensation
• Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more!
  
  

At Yardi, we’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

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