Automotive Service Advisor and Estimator

The Automotive Service Advisor and Estimator plays a vital role in the customer experience by acting as the primary liaison between clients and the service department. This role is responsible for accurately assessing vehicle repair needs, preparing estimates, and ensuring timely and cost-effective service delivery. The ideal candidate will combine technical knowledge with strong interpersonal skills to deliver high-quality service and maintain customer satisfaction.

Responsibilities:

• Greet customers, listen to their concerns, and accurately document service requests.

• Inspect vehicles or gather information from technicians to prepare detailed repair estimates.

• Advise customers on necessary repairs, maintenance schedules, and associated costs.

• Coordinate with technicians to ensure accurate diagnosis and repair timelines.

• Obtain customer approvals and manage work orders through the service process.

• Follow up with customers on service progress, updates, and delivery timelines.

• Promote additional services and maintenance plans when appropriate.

• Handle warranty claims and ensure proper documentation for insurance processing.

• Maintain service records and update customer profiles in the system.

• Resolve customer issues and complaints professionally to ensure satisfaction.

Requirements:

• Diploma or certification in Automotive Technology or related field.

• Minimum 3 years of experience as a service advisor or estimator in the automotive sector.

• Strong knowledge of vehicle systems, diagnostics, and repair procedures.

• Excellent communication and customer service skills.

• Proficiency with automotive service software and CRM systems.

• Ability to interpret technical reports and cost estimations.

• Strong organizational and time-management skills.

• Basic understanding of warranty and insurance procedures.

• Detail-oriented with the ability to multitask in a fast-paced environment.