Assistant Manager Reservations

Job Description

• Support Reservation Manager and Revenue Manager for setting up and achieving set revenue targets.
• Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations.
• To continuously review technical problems, work & operational procedures to maintain guest and employee satisfaction.
• To assist Reservation Manager to management of daily, weekly and monthly reports and projects as defined and requested by the DOSM.
• Submit requested reports and information in a timely manner.
• Proactively promote other sister properties of the Dusit Hotels and Resorts.
• Motivates the reservation team by creating and maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel.
• To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
• Develop short, medium and long term reservation strategies to support the overall hotel business needs.
• Maintains high level of effective communications with guests and colleagues.
• Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
• Participates in community projects or activities in order to promote the hotel’s image and cooperates to improve community relationship.
• Maintain a very good reputation for the hotel and assist to increase the overall profitability of the hotel.