Application Support Engineer Level 2

🚨We are Hiring!!

👤Job Title: Application Support Engineer - Level 2

📅 Employment Type: Permanent

🏢 Workplace Type: On-site

📍Location: Dubai International Financial Centre, Dubai, United Arab Emirates

Note:

• Applicants must already be based in Dubai. Only candidates based in the UAE at the time of application will be considered.
• School certificate/document must be attested in Dubai, UAE, through the Ministry of Foreign Affairs (MOFA).

Are you a problem-solver with a passion for tech and a knack for cross-functional collaboration?

We're looking for a Level 2 Application Support Engineer to join our dynamic Product Development team in DIFC. If you thrive in a fast-paced fintech or SaaS environment and have a solid grip on logs, SQL, and troubleshooting, this could be your next big opportunity.

Key Responsibilities:

✅Technical Issue Management

• Accurately investigate and analyze reported incidents using application/server logs and database queries.
• Open detailed internal tickets for engineering teams with root cause analysis where possible.
• Monitor issue resolution status and ensure follow-up communication with stakeholders.

✅ Fraud & Chargeback Support

• Monitor chargeback and fraud case queues.
• Coordinate with relevant teams to investigate and respond to fraud-related incidents.
• Contribute to the development of fraud prevention rules using business logic and available datasets.

✅ Data Analysis & Reporting

• Generate reports from transactional data to support fraud prevention and customer experience initiatives.
• Analyze behavioral patterns using historical data.
• Support BI/dashboard creation in coordination with analytics teams.

✅ Cross-functional Collaboration

• Act as the bridge between customer-facing and technical teams.
• Maintain structured documentation for all resolved issues.
• Participate in system enhancement discussions based on support feedback.

Required Skills and Qualifications:

✅Bachelor’s Degree in Computer Science, Engineering, or a related technical field.

✅3+ years of relevant experience in L2 technical support for fintech, SaaS, or digital platforms.

✅Proficient in reading and writing complex SQL queries.

✅Solid experience in reviewing application/server logs.

✅Familiarity with cloud infrastructure Azure, etc.) and basic monitoring tools.

✅Exposure to fraud/dispute management workflows is a plus.

✅Understanding of basic scripting or any programming language is a plus.

✅Experience or interest in AI/ML technologies is preferred.

✅Experience with BI tools (e.g., Tableau, Power BI).

✅Analytical and detail-oriented mindset

✅Strong communication and documentation skills

✅Accountability and dependability

✅Team collaboration and cross-functional coordination

✅Problem-solving under pressure

✅Adaptability & Flexibility

✅Attention to detail and quality Focus

✅Continuous learning & improvement attitude

Tools & Technologies

• SQL, Python, Excel
• Jira, Confluence
• Power BI

💼 Why Work With Us?

• Work at the heart of innovation in DIFC
• Join a growing, product and tech-driven company
• Collaborate with top minds across departments
• Contribute to exciting initiatives in AI, fintech, and data intelligence

📩 Ready to Apply? Submit your CV now!!

📣 Referral Alert:

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