Application Analyst (225-708)

An Application Analyst plays a critical role in ensuring the effective functioning of software applications within an organization. They are responsible for maintaining, upgrading, and providing support for the company’s critical software systems. Application Analysts serve as the bridge between the Information Technology department and other business units, ensuring that all systems align with the organizational goals. They analyze the needs of users and develop strategies to resolve technical problems. Professionals in this role must have a deep understanding of software applications, databases, and operating systems to ensure the seamless operation of applications. Their analytical skills, coupled with their ability to communicate effectively with stakeholders, underpin their value to any enterprise.

Responsibilities

• Analyze and understand the requirements of business users to enhance application systems.
• Maintain documentation of application configurations, processes, and user guides.
• Monitor and manage applications to ensure optimal performance and availability.
• Collaborate with IT teams and vendors for troubleshooting and resolving issues.
• Coordinate software upgrades and testing with relevant departments and stakeholders.
• Ensure data integrity and security by implementing appropriate controls and backups.
• Develop and present training sessions for employees on application software usage.
• Participate in the development and implementation of new application features.
• Facilitate communication between business users and IT teams for effective solutions.
• Conduct regular audits and assessments of application systems to identify improvements.
• Provide technical support and assist in resolving application-related queries.
• Document and report software malfunctions and propose adjustments to developers.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Proven experience working with enterprise-level software applications.
• Strong analytical and problem-solving skills to assess user needs effectively.
• Excellent communication skills to liaise between technical and non-technical stakeholders.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Experience with SQL, databases, and application configuration preferred.
• Strong understanding of system integration, software development life cycle, and testing methods.