Airport Customer Service Agent (225-731)

The Airport Customer Service Agent is a vital cog in ensuring a seamless and efficient travel experience for passengers from check-in to boarding. This role involves direct interaction with travelers to assist them with ticket information, baggage processes, and boarding procedures. Working in a dynamic and fast-paced environment, the agent is the face of the airline, providing excellent customer service and ensuring customer satisfaction. The ability to handle diverse situations with professionalism and patience is crucial. Strong communication skills, an upbeat attitude, and attention to detail are essential in this role. If you are looking for a challenging yet rewarding position where every day is different and impactful, the Airport Customer Service Agent position could be your ideal fit.

Responsibilities

• Greet passengers with a friendly and helpful demeanor upon arrival.
• Assist travelers with the check-in process ensuring accurate information.
• Manage and coordinate baggage handling and tagging for passengers.
• Provide guidance on flight schedules, delays, and boarding procedures.
• Resolve customer inquiries and complaints promptly and efficiently.
• Conduct boarding operations ensuring passenger safety and compliance.
• Help special assistance passengers with boarding and deplaning.
• Coordinate with flight crew for timely departure and arrival schedules.
• Maintain knowledge of airline policies, procedures, and promotions.
• Ensure airport safety and security procedures are followed at all times.
• Handle sales transactions and process payments for excess baggage fees.
• Assist with lost and found baggage issues and claims processes.

Requirements

• High school diploma or equivalent; additional languages are advantageous.
• Previous experience in customer service roles preferred but not mandatory.
• Excellent communication skills with proficiency in verbal and written English.
• Strong problem-solving abilities and capacity to handle stressful situations.
• Ability to work in shifts, including weekends and holidays as required.
• Basic computer skills and familiarity with airline reservation systems.
• Physical stamina to stand for extended periods and lift luggage when necessary.