Senior Specialist II

The Company Overview

Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon Risk Insurance Broker India Private Limited, (formerly Global Insurance Brokers, amalgamated with Aon India Insurance Brokers) licensed since 2003, is a composite insurance broker delivering insurance and reinsurance broking services to corporate clients in India.

Aon India has over 1200 colleagues across 17 locations in India.

Website: https://www.aon.com/apac/india/default.jsp

Location: Bengaluru/Mumbai

Qualification: Graduation & Post Graduation

Experience: 6-10 Years of Experience

Job Dimensions (role And Responsibilities)

The Census Management Team Lead will coordinate operational activities and ensure successful completion of all tasks related to a census/endorsement process. This includes managing teams, resources, timelines, ensuring data quality and compliance with legal and organizational standards. The position ensures timely service delivery with regulatory compliance.

• Be responsible for the processing of all policy data and endorsements, ensuring changes are accurately detailed and implemented
• Coordinate with underwriters/TPAs, policy administration and customer service teams to address endorsement requests efficiently
• Ensure all endorsements are processed within agreed timelines and meet quality standards
• Discover ways to simplify endorsement procedures and implement guidelines
• Collaborate with IT and process teams to automate or improve endorsement workflows
• Work closely with and coordinate activities across PMO, operations and service delivery functions
• Work with operations leadership in the development of solutions in line with strategy.
  
  

• Ensure all endorsement activities align with regulatory requirements and internal policies
• Conduct regular audits and quality checks on processed endorsements
• Implementation of quality tools and automation processes
  
  

• Prepare regular reports on endorsement volumes, turnaround times, and quality metrics
• Analyse data to identify trends and areas for improvement
• Manage operations business planning and performance reporting.
  
  

• Proven experience in large-scale project or operations management, ideally in census or survey contexts
• Familiarity with data collection and processing methodologies/ Data management systems
• Understanding employee benefits insurance products and claims processes.
• Knowledge and experience in project management, statistics or a related field
• Strong leadership and management skills.
• Excellent organizational, problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to adapt to change and embrace new technologies.
• Knowledge of IRDAI regulations and compliance standards.
• Strong communication and coordination skills.