Agent Connectivity

( 16919 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

• Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner respecting the telephone etiquette according to the One&Only Standards.
• Handle guests requests for DND (Do Not Disturb) and confidential status.
• Carries out any assigned task with honesty, transparency, and integrity.
• Maintain polite and professional interpersonal relationship with both colleagues and guests.
• Demonstrate ability to communicate effectively.
• Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues.
• Conduct and participate in team meetings and induction of new employees.
• Attend all pre-shift briefings under the supervision of a departmental leader.
• Under the direction of the direct responsible leader, plan workflow and capacity for the team to ensure optimum manning distribution throughout the daily operations and proper guest service coverage.
  
  

About You

• Education: High School completed; University Degree is a plus.
• Exceptional communication and interpersonal skills.
• 1 year of experience in guest services or a similar role in a luxury hotel.
• Guest drive, team player, flawless communicator, passionate, well organized, details oriented.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Fluent in English, both written and oral.
• Knowledge of other languages is an advantage.
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

---